Ray Aherne

“After 35 years, I thought I’d got all the courses; this one has had a huge impact on me. As a Senior Business Partner in HR after being a line manager for 35 years, my inherited tendency was to “solutionise”. This course with Mary Rafferty showed us how to get to get to heart of problems by using the mediation process. Others have noticed and so have I –  subtle but necessary changes. I would recommend this programme to any manager – in the line or not. It will arm you with tools where staff will see your targets as theirs and it will extend the range of your success”

Ray Aherne
Senior Business Partner,
Human Resources ESB Networks
2016-04-08T14:07:03+00:00
“After 35 years, I thought I’d got all the courses; this one has had a huge impact on me. As a Senior Business Partner in HR after being a line manager for 35 years, my inherited tendency was to “solutionise”. This course with Mary Rafferty showed us how to get to get to heart of View Full →

Grainne O’Meara

“Mary worked with the Senior management team to explain the dynamics of conflict. Through individual online assessments and classroom training, she enabled each person to find out more about their own triggers and how same could have an impact in their communication style.
One year later the team still remember the key points of the training that Mary delivered so professionally and succinctly”

Grainne O’Meara
HR Manager – Aptar Group Ireland
2016-04-08T14:07:57+00:00
“Mary worked with the Senior management team to explain the dynamics of conflict. Through individual online assessments and classroom training, she enabled each person to find out more about their own triggers and how same could have an impact in their communication style. One year later the team still remember the key points of the View Full →

Gerry Lambe

“The patience displayed and encouragement continually offered throughout was most welcome as was clearly the course content so well delivered. It will be of huge value to me in my legal work. Many thanks again-a really informative, beneficial and interesting 6 days”

Gerry Lambe
Solicitor
2016-07-10T13:00:58+00:00
“The patience displayed and encouragement continually offered throughout was most welcome as was clearly the course content so well delivered. It will be of huge value to me in my legal work. Many thanks again-a really informative, beneficial and interesting 6 days” Gerry Lambe Solicitor

Lynn Mac Manus

“Mary was a fantastic trainer with a huge knowledge and a wealth of hands on experience. Role plays were a core part of the training and I got individual coaching and mentoring following each role play. I would highly recommend this course, I gained valuable skills that I can use in both my professional and personal life”

Lynn Mac Manus
Regional HR Manager - Musgrave Operating Partners Ireland
2016-07-10T13:03:55+00:00
“Mary was a fantastic trainer with a huge knowledge and a wealth of hands on experience. Role plays were a core part of the training and I got individual coaching and mentoring following each role play. I would highly recommend this course, I gained valuable skills that I can use in both my professional and View Full →

Paul Reidy

“In managing conflict at work, we need a full quiver of approaches, tools and interventions. This course teaches you a really empowering way of assisting people by resourcing them to fully explore situations for themselves and consider the solutions that may work”

Paul Reidy
Human Resources Manager - Bon Secours Group
2016-07-10T13:06:13+00:00
“In managing conflict at work, we need a full quiver of approaches, tools and interventions. This course teaches you a really empowering way of assisting people by resourcing them to fully explore situations for themselves and consider the solutions that may work” Paul Reidy Human Resources Manager – Bon Secours Group

David Muldoon

“Mary has an easy facilitative style, engaged participants while providing all required knowledge. Excellent use of role play along with practical application of skills and knowledge, really good facilitation skills from Mary”

David Muldoon
Head of Accreditation & Standards - National Learning Network
2016-07-10T13:07:27+00:00
“Mary has an easy facilitative style, engaged participants while providing all required knowledge. Excellent use of role play along with practical application of skills and knowledge, really good facilitation skills from Mary” David Muldoon Head of Accreditation & Standards – National Learning Network

Ruth FitzGerald

“Mary’s style of delivery was intelligent, professional with a lovely dash of humour, I would recommend this course wholeheartedly. All was excellent, informative and thoroughly enjoyable”

Ruth FitzGerald
Mindspark - Personal & Professional Development
2016-07-10T13:08:41+00:00
“Mary’s style of delivery was intelligent, professional with a lovely dash of humour, I would recommend this course wholeheartedly. All was excellent, informative and thoroughly enjoyable” Ruth FitzGerald Mindspark – Personal & Professional Development

Stephen Conway

“The whole situation was dealt with in a professional way and I would feel very confident in recommending this mediator. The mediator has a good ability to remain neutral and to have a great understanding that people are very much individuals”

Stephen Conway
Manager - Prominent Fluids, Sligo
2016-07-10T13:09:52+00:00
“The whole situation was dealt with in a professional way and I would feel very confident in recommending this mediator. The mediator has a good ability to remain neutral and to have a great understanding that people are very much individuals” Stephen Conway Manager – Prominent Fluids, Sligo

Nicola McManus

“Mary delivered Mediation Skills for manager training to Leitrim CEB clients on a number of occasions with very positive results, the feedback from participants was great and I always found Mary very professional in all dealings.”

Nicola McManus
Leitrim County Enterprise Board
2016-07-10T13:10:51+00:00
“Mary delivered Mediation Skills for manager training to Leitrim CEB clients on a number of occasions with very positive results, the feedback from participants was great and I always found Mary very professional in all dealings.” Nicola McManus Leitrim County Enterprise Board

Katrina Hinfey

“Mary has been working as an associate with Carecall since 2006 and in that time led many complex projects, often dealing with organisational conflict at a senior level. She has successfully resolved many difficult interpersonal situations, found compromise and restored harmony in fractured teams. Her experience in training HR and line managers to recognise early warning signs, understand legislation, and duty of care and where necessary provide one to one coaching support for senior managers wary of dealing with conflict has underpinned many preventative strategies”

Katrina Hinfey
Director of Carecall
2016-07-10T13:11:54+00:00
“Mary has been working as an associate with Carecall since 2006 and in that time led many complex projects, often dealing with organisational conflict at a senior level. She has successfully resolved many difficult interpersonal situations, found compromise and restored harmony in fractured teams. Her experience in training HR and line managers to recognise early View Full →

Brid Cahill

“Mary Rafferty worked with the whole staff of the school on the subject of conflict resolution over a number of sessions. It was found to be extremely beneficial by all staff members. The school staff was delighted with the programme. Mary was a marvellous and capable facilitator. She led and guided discussions that were interesting and enjoyable. The content was delivered clearly and concisely. I would highly recommend this worthwhile course to others”

Brid Cahill
School Principal
2016-07-10T13:12:49+00:00
“Mary Rafferty worked with the whole staff of the school on the subject of conflict resolution over a number of sessions. It was found to be extremely beneficial by all staff members. The school staff was delighted with the programme. Mary was a marvellous and capable facilitator. She led and guided discussions that were interesting View Full →

Janet Doherty

“I found the Conflict Management Coaching Course an extremely enjoyable, worthwhile 4 days. I developed skills that can be used in the workplace and life. Mary was extremely credible and I felt could learn nuggets from every conversation with her.”

Janet Doherty
Human Resources Manager - HSE
2016-07-10T13:13:51+00:00
“I found the Conflict Management Coaching Course an extremely enjoyable, worthwhile 4 days. I developed skills that can be used in the workplace and life. Mary was extremely credible and I felt could learn nuggets from every conversation with her.” Janet Doherty Human Resources Manager – HSE

Do certain people at work really frustrate you?

Do you find yourself walking on eggshells around them?
Feel beaten down by their constant negativity?

Perhaps you’d like to give them a piece of your mind. Get through to them. Make them listen. But it feels like an impossible task.
These kind of behaviours drain your energy, take your time and attention away from more important work.

Whether you are grappling with office politics or trying to engage an unco-operative employee, I help you navigate a workable path through the fog of unreasonableness.

POISE NOW - 8 Steps for Winning ConversationsStart by downloading my free ebook ‘POISE NOW: 8 Steps to Winning Conversations’.
Ten years of mediating, coaching and training has given me insights into what it takes to confront without being confrontational.

POISE NOW gives you an overview of all the important elements of change-making conversation.

You’ll learn how to:

  • Get clarity on both the what and how of communicating unpalatable messages
  • Enhance your confidence and clarity – no more second-guessing yourself afterwards
  • Harness your composure to keep you calm and in control

Work with Mary Rafferty

Would you like to:

  • Turn difficult conversations into positive experiences?
  • Nurture supportive relationships at work?
  • Confront office politics and undermining behaviour?
  • Not take stuff personally

As a coach and mediator I believe we have a choice in how we deal with difficult people in the workplace.
We can either let it stress us out and take all our power away and be its victim. Or we can choose to be tenacious and figure out how to make things work.
We can push ourselves out of our comfort zone.
Have our thinking challenged, and take a hard look at ourselves.
Are you open to change? Are you willing to adopt an optimistic mindset?
I help you become a confident and skilled communicator. I help you enrich your working relationships.
Contact me at mary@consensusmediation.ie or check out my Coaching/Workshops page

You can also find me on Legal Island’s website where I write a regular feature article:

P.S.
I haven’t lived in an ivory tower and I don’t think this ‘conflict’ stuff is a walk in the park.
I’ve worked at the coalface of child protection social work. I’ve had many difficult conversations with unhappy and angry parents.
So, I’ve ‘been there and done that’ when it comes to dealing with aggression, animosity and lack of co-operation.
P.P.S. 
In my free time, I practise Taoist Tai Chi, cycle the scenic roads of Co Leitrim or hang out with my family – two teenage daughters (great practice in difficult conversations!) and husband.