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The Number One Temptation in the ‘Mediator Role’ and Six Reasons Why Not to Succumb!

There you are, calm, level headed, objective. You’ve helpfully offered to mediate between two employees who’ve clashed. They are at the initial ‘story telling’ stage and you sit composed, with your impartial and non-judgmental hat on. You are patient, attentive, doing the rapport thing… nodding, kindly eye contact, open body posture and empathic ‘hmms’ at…

Relationships that Endlessly Frustrate: Can the Dynamic Be Changed?

“We don’t see things as they are, we see them as we are.” ~ Anaïs Nin The above quote neatly captures the psychological phenomenon, that while there is a factual and concrete reality out there, none of us have a truly objective view. There can be many different perceptions of the same situation. As an…

Emails…Are you Trigger Happy? Read this Before You Press ‘Send’

In the late eighties I taught in Germany on a two-year Business English programme. One of the course handbooks focused solely on writing business letters in English. The students were schooled in great detail on the etiquette and nuances of letters and memos in a variety of business contexts. These ranged from sales to commissioning…

Frustrated trying to deal with difficult behaviour? Try these 3 simple shifts

Frustrated trying to deal with difficult behaviour? Imagine you had a magic weather wand. A simple wave and you would have glorious sunshine, a gentle breeze with a cloudless blue sky above. With your magic wand you would lighten people’s moods, you’d lift people’s energy and motivation. In one swoosh, you could banish the grey…

The Secret Ingredient for Success in Difficult Conversations

Does the thought of difficult conversations make your stomach churn? Here’s the most important ingredient to make it work. In a recent holiday in Italy I went on a ‘Try a Dive’ lesson. The dive centre was at a sandy beach next to a clear blue lagoon. The water looked so inviting and delicious. But…