Tips on how to manage both your own and others, particularly in conflict

Are you in ‘Parent’, ‘Child’ or ‘Adult’ Mode (or all 3!) at Work?

“But what if you needed to give her a telling off…” This was the comment of a participant in a recent ‘Difficult Conversations’ training session with a group of managers. The discussion was around the room layout and whether the manager should sit behind a desk or not, when giving negative feedback to an employee.…

Change how you think about a conflict or difficult situation

Think of a situation where you are experiencing conflict (either internally or externally) – perhaps finding it difficult to deal with or manage someone in your workplace or team. What sort of thoughts and feelings come up? Many of you might have thoughts such as: ‘What am I going to do with this (awkward/difficult/tricky) person?’……