Using Mediation to Resolve Conflict and Disputes

The Number One Temptation in the ‘Mediator Role’ and Six Reasons Why Not to Succumb!

There you are, calm, level headed, objective. You’ve helpfully offered to mediate between two employees who’ve clashed. They are at the initial ‘story telling’ stage and you sit composed, with your impartial and non-judgmental hat on. You are patient, attentive, doing the rapport thing… nodding, kindly eye contact, open body posture and empathic ‘hmms’ at…

Mediating Workplace Conflict – Staying Fair and Impartial

A question I am frequently asked in training people in mediation and conflict resolution skills is the challenge as a third party mediator/facilitator to remain neutral and impartial. This tends to get challenged on two fronts. There is neutrality to the parties and the issues they bring – not getting drawn into viewing one side…

Workplace Mediation Awards

Mediation as a form of prevention and management of conflict and disputes in the workplace is becoming more widely used. In recognition of this the Mediators’ Institute of Ireland are presenting a number of mediation awards at the upcoming Mediators’ Institute of Ireland Annual Conference. The aim is to acknowledge and support those organisations –…

Making Mediation More Available in Your Organisation

There are numerous statistics on the high costs of workplace conflict to organisations, due in no small part to the significant costs of what one could term ‘formal’ interventions being used. By this we mean rights-based interventions such as investigations and other litigious processes such as the Employment Appeals Tribunal. In an absence of procedures…

Is Mediation Right for the Parties?

I’ve had a few mediation cases recently that didn’t reach agreement. In trying to analyse what ‘went wrong’, as it were, one conclusion I came to is that the parties weren’t really on board for mediation. They were on board yes, to have a dialogue with the other person with me present but really they…

Is there a need for some self-reflection before mediation?

While I have no solid research to support this assertion, my experience over the last six years seems to show a positive correlation between a person’s ability or interest in self-reflection and better outcomes for the conflict situation they are involved in. An obvious indicator of a person having taken time to reflect on themselves…