Constructive Conflict: Are You an ‘I’ Statement or a ‘You’ Statement Person?

To what extent do you engage in constructive conflict? Think about the last time you got annoyed or frustrated with someone… What are the odds that silently or perhaps even aloud, your response was to along the lines of ‘You are unreliable’ or ‘You shouldn’t do x’ . So often when we are annoyed or…

Got a Difficult Conversation? Try the Indian Talking Stick

One of the tools use to help people effectively negotiate a difficult conversation is known as the Indian Talking Stick. Stephen Covey describes the Indian Talking stick as one of the most powerful communication tools he has used. Stemming from American Indian culture it has been used for centuries to build understanding and resolve differences…

Conversation gets a bit rocky? Switch to a ‘meta’-conversation

How often have you been in what starts as a fairly innocuous discussion or conversation but then find a divergence of views begins to send things down a rockier path? What you had expected to be a routine or even casual discussion moves slowly but steadily to a mini-debate and then progresses towards an argument.…

Tips to Manage High Conflict People

Last month I wrote about dealing with what is termed ‘high conflict’ behaviours and outlined some of the theory that might underpin such behaviour. So here are some concrete approaches to managing such situations. 1. Don’t take the ‘bait: The number one ‘rule’ as it were in dealing with someone who is being perhaps rude,…

Improve your relationships, health and well-being

Six Compelling Reasons to Start a Mindfulness Practice Mindfulness or mindful awareness is about becoming aware by intentional focussing of your attention, on what you are experiencing – your thoughts, feelings, sensations – in any particular ‘present’ moment. There are a huge variety of practices from formal meditation, yoga, tai chi or simply 10 minutes…