How Fit for Purpose are Antibullying Policies Mary Rafferty Consensus Mediation

Are Your Anti-Bullying Policies Fit For Purpose?

Almost two years ago, Maria, a member of a team of ten, was finding…
How to say No and minimise conflict Mary Rafferty Consensus Mediation

Do I Have To Say ‘NO’ When Managing Conflict?

When invited to outline their key challenges in ‘Difficult…
Bringing out the best in People Mary Rafferty Consensus Mediation

Bringing Out The Best In People: A Social Cognitive Neuroscience Perspective (Part 2)

Did you ever play team sports as a child? If you were anything…
Bringing out the best in People Mary Rafferty Consensus Mediation

Bringing Out The Best In People: A Social Cognitive Neuroscience Perspective (Part 1)

In a research experiment in 2001, two groups of people completed…
How High is your EQ Mary Rafferty Consensus Mediation

How High Is Your Emotional Intelligence (EQ)?

Internationally renowned neuroscientist, Antonio Damasio, tells…
Jumping to Conclusions- Look before you Leap Mary Rafferty Consensus Mediation

Jumping To Conclusions – Look Before You Leap

Imagine this situation: you are walking down the corridor at…
Which Wolf will i Feed Interpersonal Conflict Mary Rafferty Consensus Mediation

Which Wolf Will You Feed? Interpersonal Conflicts

A few weeks ago, I became embroiled in an interpersonal conflict…
Accountability Conversations Mary Rafferty Consensus Mediation

How To Have Effective Accountability Conversations

Brian was hired 6 months ago as a new manager of a small team…
Informal Mediation Preparation Mary Rafferty Consensus Mediation Ireland

Informal Mediation Preparation – Pre-Mediation Coaching

An HR Manager contacted me about an issue between an employee…
Making Feedback Work in Workplaces Mary Rafferty Consensus Mediation

Making Feedback Work – Being a Good Receiver Of Feedback

'Feedback' is one of the top three issues that can cause conflict…
Difficult Relationships Positive to Negative Mindset Mary Rafferty Consensus Mediation

Difficult Relationships: From Negative To Positive Mindset

Think of a situation where you are finding it difficult to deal…
Powerful Questions to prepare for difficult conversations Mary Rafferty Consensus Mediation

Powerful Questions To help Managers Prepare For ‘Difficult Conversations’

“Er... um, John, I need to talk to you about... something…” Of…
Perspective Taking in Difficult Conversations Mary Rafferty Consensus Mediation

How To Improve Perspective-Taking In Negotiations Or Difficult Conversations

Here’s a question: what key skill will improve the outcomes…
Battle over Positions Needs and Interests Mary Rafferty Consensus Mediation

Don’t Battle Over Positions, Get To The Heart Of What’s At Stake – Real Needs And Interests!

One of the most useful models with which to view and work with…
How Conflict Competent are Staff in Your Organisation Mary Rafferty Consensus Mediation

How Conflict Competent Are Staff In Your Organisation?

When I ask people in training courses and workshops to cite some…
Rebuilding Damaged Trust in Relationships Mary Rafferty Consensus Mediation

Rebuilding Damaged Trust In Workplace Relationships

He has broken my trust in him – how can I ever trust him again?” Parties…