Don’t battle over positions – just get to the heart of what’s at stake – real needs and interests!

One of the most useful models with which to view and work with any kind of negotiation or potential conflict situation is the ‘Positions-Interests/Needs’ Iceberg. Being able to facilitate people instead to identify and articulate what their underlying needs and interests is an essential tool in a conflict resolving toolkit. Positions vs. Interests – An…