Powerful Questions to help Managers prepare for ‘Difficult Conversations’

“Er..um John, I need to talk to you about..something…” Of all of the situations I have been hired to work on over the past decade, the majority of them related to a breakdown in relationships between a manager and a member of their team. Somewhere along the lines, difficult conversations have lived up to their…

Which way do you see it? How to improve perspective-taking in negotiations or ‘difficult’ conversation

Here’s a question: what key skill will improve the outcomes of all types of negotiation whether you are buying a car or trying to sort a contentious issue at work? You might think it’s getting all your arguments clear and well-rehearsed and then sticking hard by them. Yes, it’s good to be clear on your…

Don’t battle over positions – just get to the heart of what’s at stake – real needs and interests!

One of the most useful models with which to view and work with any kind of negotiation or potential conflict situation is the ‘Positions-Interests/Needs’ Iceberg. Being able to facilitate people instead to identify and articulate what their underlying needs and interests is an essential tool in a conflict resolving toolkit. Positions vs. Interests – An…

How Conflict Competent Are Staff in Your Organisation?

When I ask people in training courses and workshops to cite some images or associations they have with the concept of ‘conflict’, I usually get a whole list of negatives (angry, war, hate, stress…) and very few positives. ‘I don’t like conflict’ is a common refrain, so I do my best to avoid it’. Yet…