Dealing with a Difficult Person- Mary Rafferty, Consensus Mediation

Dealing With A Difficult Person? Start Here:

Video Transcript Hi, Mary Rafferty here. In this video today…
Listening when someone is Angry- Mary Rafferty Consensus Mediation

How Do You Listen If Someone Is Upset, Annoyed And Off-Loading On You?

Listening is a much-lauded but greatly under-used skill - and…