I haven’t lived in an ivory tower and I don’t think this ‘conflict’ stuff is a walk in the park.
I’ve worked at the coalface of child protection social work. I’ve had many difficult conversations with unhappy and angry parents.
So, I’ve ‘been there and done that’ when it comes to dealing with aggression, animosity and lack of co-operation.
In my free time, I practise Taoist Tai Chi, cycle the scenic roads of Co Leitrim or hang out with my family – two teenage daughters (great practice in difficult conversations!) and husband.