Certified Level Mediation Training – Graduate Testimonials

‘From day one, the Certified Mediation course builds knowledge of a process that helps to get beyond the point where both parties are dug in to a position, teaches you how to uncover the issues and concerns of both parties, and gives you the tools to help both parties to get to a point where they can find common ground and reach an agreement that is acceptable to them both.  That is the process of mediation and it is very powerful. 

The mediation course had great content and once we covered an element of the process, it was reinforced using role plays that were as close to reality as you can get without being in an actual situation.  Mary is an excellent trainer who was very patient and encouraging and kept things moving along at just the right pace.  I learned a lot of things that I will use, not just in mediation, but in everyday life and I would highly recommend both the course and the trainer Mary Rafferty’

Pat Smyth, Transformation Program Manager, eir

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‘I am happy to recommend Mary Rafferty’s accredited course in Mediation to any school principal or anyone in a management /H.R. Role. I was genuinely very satisfied with the course content, structure and outcome.

I found it to be relevant and practical to my day to day working.The skills I gained have enabled me to resolve  difficult situations and maintain relationships. I feel more confident in approaching ‘difficult conversations’ in the workplace having completed the mediation course’.

Regina Doheny, School Principal (Primary)

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‘I believe every Manager should do a course like this. Mary showed expert knowledge, a friendly open style, she was a great communicator and she provided insightful feedback. I will be using the skills I have gained in both my professional and personal life. Overall, it was a thoroughly rewarding experience.’

David Scott MBA FCCA, Accountant

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‘This Certified Level Mediation programme was excellent professional training, challenging and stimulating. Mary is a fantastic trainer and she got through a huge amount of work smoothly and very professionally. Great experience, excellent facilitator, very approachable and grounded approach’

 Paula Lonergan, Professional Development Director

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“ I have always taken a problem solving approach to situations but realised that solutions are most effective when they are brought about by the parties themselves. I embarked on the course to learn how to help others get to the root of the problem and craft a suitable solution themselves. I highly recommend this course; not just to those hoping to become professional mediators, but to anyone managing people, groups or teams.
Mary imparts knowledge- and experience-based wisdom, expertly and acts as an advocate for each trainee. Mary creates and provides an excellent learning environment and manages to balance theory with reality perfectly. Excellent Certified Level Mediation Training Course!!”

Barbara Fitzgerald Malone, MBA

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 ‘Mary is an outstanding facilitator who modelled excellent mediation skills throughout the course. She responded thoughtfully and comprehensively to participants’ questions. She encouraged and challenged everyone to learn’

James O’Leary, Retired School Principal and Barrister

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‘After 35 years, I thought I’d got all the courses; this one has had a huge impact on me. As a Senior Business Partner in HR after being a line manager for 35 years, my inherited tendency was to “solutionise”. This course with a tremendous Mediator, Mary Rafferty showed us how to get to get to heart of problems by using the mediation process. Others have noticed and so have I –  subtle but necessary changes. I would recommend this programme to any manager – in the line or not. It will arm you with tools where staff will see your targets as theirs and it will extend the range of your success.  

Ray Aherne, Senior Business Partner, Human Resources ESB Networks

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‘Mary was a fantastic trainer with a huge knowledge and a wealth of hands on experience. Role plays were a core part of the training and I got individual coaching and mentoring following each role play. I would highly recommend this course, I gained valuable skills that I can use in both my professional and personal life”

Lynn Mac Manus, Regional HR Manager, Musgrave Operating Partners Ireland

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Consensus Mediation offer an excellent training programme.
Mary was a totally professional facilitator.  She was a talented teacher, engaging, supportive, encouraging and light-hearted while at the same time ensuring that each individual developed as a competent mediator. Her attention to detail and to each individual  was extremely impressive. She just made it all so easy, we hardly knew we were being challenged. I can recommend this programme and Mary as facilitator in the very highest terms and without reservation to all aspiring mediators

Siobhan Quinn, Retired School Principal

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‘The patience displayed and encouragement continually offered throughout was most welcome as was clearly the course content so well delivered. It will be of huge value to me in my legal work. Many thanks again-a really informative, beneficial and interesting 6 days’.

Gerry Lambe Solicitor

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Mary has an easy facilitative style, engaged participants while providing all required knowledge. Excellent use of role play along with practical application of skills and knowledge, really good facilitation skills from Mary’

David Muldoon, Head of Accreditation & Standards, National Learning Network

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‘Mediation is a key skill required within the HR function and for me it was about learning the key skills required, understanding the Legislation and procedures involved as a practising Mediator as a member of the MII.   I loved every minute of the course with Mary, it was delivered in a practical and very interactive way, with a lot of roleplay scenarios, which became easier as I practiced the skills of Mediation.   I would highly recommend this course.’     

Catherine O’Rourke, Human Resources Manager, Castleknock Hotel

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‘I can honestly say that this training has helped me both personally and professionally – I feel much calmer and able to remain present in the face of conflict and it has enhanced my work with my coachees. What I liked best about the training was the facilitator’s non-judgemental, patient and naturally curious style. I would certainly recommend this training as a very practical, hands-on introduction to the world of mediation.’

Rita Sharkey, Facilitator/Coach

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 ‘Great use of role plays and feedback balanced with shorter theory pieces.
Skilled facilitator with great style… dealt effectively with questions and gave succinct feedback’

Eamonn McGee, Independent HR Practitioner

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‘Mary’s style of delivery was intelligent, professional with a lovely dash of humour, I would recommend this course wholeheartedly. All was excellent, informative and thoroughly enjoyable’

Ruth FitzGerald, Mindspark, Personal & Professional Development

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‘Excellent course, I’ve genuinely learned so much and I can use the principles I’ve learned in other circumstances too, especially the art of using open and searching questions. In meetings now I have a much more effective way of gathering relevant information. Mary has a wonderful ability to teach and deliver information’

Nigel Carson, Cornerstone Mediation and Facilitation

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 ‘Mary is excellent in her method of teaching, very tuned into the needs of each student and giving clear guidance and support. The role play was very helpful in understanding how knowledge is applied in practice’

Daniela Jurj, National Coordinator, Migrant Family Support Service 

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” For me the benefits of the course were an understanding of the structured Mediation process itself. I believe that I will now to be better able to manage conflict in life and work.

The course was highly interactive, blending theory with sample case discussion and role play. Observing my classmates role play and practising myself, was really useful and built confidence. Tutor feedback was always constructive. A particular learning for me was to witness the value of really listening to the other party.  Seeing the value of reality testing questions, in assisting parties to move forward, was powerful.

I recommend this course. It is practical and enjoyable.”

Deirdre Murray-Training Specialist

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“I found the course to be very beneficial, I have completed a number of conflict resolution courses but this course thought me the benefits of listening and allowing people time to work through their issues and hear themselves. I enjoyed the theory but the role plays allowed for real life situations and the roadblocks you can encounter during a dispute.

I would highly recommend this course and have done.  

Geraldine Columb, Regional Manager for National Learning Network for Dublin Wicklow and the North East.

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