Download Word Doc version of ‘Framing Your Key Messages‘ Download a completed template ‘Framing Your Key Messages in Addressing an Issue‘ in relation to addressing lateness. (This is an example of how you might use the template , it is not a prescription or recommendation. Your context, situation and way of expressing yourself might be completely different.) […]
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Entries by admin
When we find ourselves becoming increasingly annoyed, upset or fearful around someone’s behaviour and attitude over an extended period of time, here’s what tends to happen for many people: We start to have increasingly negative thoughts about that person/persons which in turn causes us to experience a greater level of unpleasant emotions such as anger, […]
You’ve asked them once, you’ve asked them a second time and yet the behaviour still keeps happening. How to address behaviour that persists despite your feedback about it. Transcript Hi Mary Rafferty here Today I want to talk to you about a question that came up yesterday in a seminar I was delivering to a […]
“I know you think you understand what you thought I said but I’m not sure you realize that what you heard is not what I meant” (Alan Greenspan, American Economist) It’s so easy to mishear and misunderstand what others are saying to us and vice verse, particularly when tensions are starting to rise. Here’s a simple […]
Ever feel you’ve hit a brick wall (or an iceberg!) when trying to get your point across to someone? No matter what you say they just won’t listen. Here’s another way to think about how to handle this situation: Video Transcript Mary Rafferty here, in today’s video I want to share an analogy that can […]
Video Transcript Hi, Mary Rafferty here. In this video today I want to talk to you on the topic of dealing with difficult people. This is a very broad subject and there are so many variables that will influence how best to respond or deal with any particular situation where you’re experiencing another person as […]
Listening is a much-lauded but greatly under-used skill – and not because we don’t know how to listen well. Instead, it’s that so easily fall into the trap of trying to ‘fix’ the situation rather than taking the time to let a person talk (and think it) through and in doing that, find their own way […]
Does a person on your team sap everyone’s energy? Do you find yourself putting too much time and attention as a manager on their behaviours? Are you constantly listening to grumblings from others about them? When people come for coaching in these situations, they are usually looking for a list of strategies. How can they […]
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What a peaceful, pastoral scene, a cow contemplatively chewing on its cud. Grass is high in roughage and hard to digest. Nature has given some mammals the capacity to regurgitate the cud. By chewing it over and over, it yields more nutrients and benefits. We aren’t cows but we too get into cud-chewing behaviour. Have […]