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Difficult Conversation? Don’t Forget Your Oxygen Mask

Difficult Conversation? Don’t Forget Your Oxygen Mask! You’re sitting in an aeroplane with your three year old son. Suddenly, the plane starts to jolt and rock. You feel dizzy, it’s hard to breathe. The little boy starts wheezing and crying with pain. You can feel panic rising. From above oxygen masks drop down. Grabbing one…

Are you in ‘Parent’, ‘Child’ or ‘Adult’ Mode (or all 3!) at Work?

“But what if you needed to give her a telling off…” This was the comment of a participant in a recent ‘Difficult Conversations’ training session with a group of managers. The discussion was around the room layout and whether the manager should sit behind a desk or not, when giving negative feedback to an employee.…

All Conflict Leads Us Back To Ourselves

All Conflict Leads Us Back To Ourselves. Many years ago I worked quite closely with another colleague. Overall, we had a pretty good working relationship, but some disagreements also as to how things should be done and what the best course of action was to take. I remember clearly at times finding those disagreements quite difficult:…

Do I have to say ‘NO’?

When invited to outline their key challenges in ‘Difficult Conversations’ / ‘Managing Conflict’ courses, being able to say ‘no’ effectively to a request or a demand is high on most participants wish lists. Delving a little deeper, concerns that emerge around turning someone down or setting a boundary on an aspect of their behaviour or…