Entries by admin

Do I have to say ‘NO’?

When invited to outline their key challenges in ‘Difficult Conversations’ / ‘Managing Conflict’ courses, being able to say ‘no’ effectively to a request or a demand is high on most participants wish lists. Delving a little deeper, concerns that emerge around turning someone down or setting a boundary on an aspect of their behaviour or…

Making Feedback Work

‘Feedback’ is one of the top three issues that can cause conflict or sour working relationships. The reasons for this are many. In some cases, the feedback ‘giver’ may be abrupt, overly negative or passive-aggressive (“yes, you did an ok job with that” through gritted teeth). But the receiver of feedback also plays a role…