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Problem-Solving Conversations - Ask And Listen More - Mary Rafferty Consensus Mediation

Problem-Solving Conversations – Drop the Advice and Help People Think for Themselves

Facilitating people to come up with their own solutions rather…
DIfficult Conversations - Mary Rafferty, Consensus Mediation

Framing What You Need To Say In A ‘Difficult Conversation’ – Free Template

https://www.youtube.com/watch?v=zMQ4AsWC4Cw&feature=youtu.be Download…
Difficulties in Working Relationships- Mary Rafferty, Consensus Mediation

Difficulties In Working Relationships: Understand And Reverse The Negative Cycle

When we find ourselves becoming increasingly annoyed, upset…
Negative-Behaviour-Despite-Feedback-Mary-Rafferty-Consensus-Mediation

What If Someone Persists In A Behaviour Despite Your Feedback?

You've asked them once, you've asked them a second time and yet…
Chinese-Whispers-in-Conversations-Mary-Rafferty-Consensus-Mediation

Don’t Play Chinese Whispers In Difficult Conversations!

“I know you think you understand what you thought I said but…
Trying to get point across to employee- Mary Rafferty, Consensus Mediation.jpg

Trying To Get Your Point Across But They Won’t Listen?

Ever feel you've hit a brick wall (or an iceberg!) when trying…
Dealing with a Difficult Person- Mary Rafferty, Consensus Mediation

Dealing With A Difficult Person? Start Here:

Video Transcript Hi, Mary Rafferty here. In this video today…
Listening when someone is Angry- Mary Rafferty Consensus Mediation

How Do You Listen If Someone Is Upset, Annoyed And Off-Loading On You?

Listening is a much-lauded but greatly under-used skill - and…
Difficult-Person-in-your-Head-Mary-Rafferty-Consensus-Mediation

Trying To Manage A ‘Difficult’ Person: Are They Taking Too Much Space In Your Head?

Does a person on your team sap everyone’s energy? Do you find…
Replaying-a-difficult-conversation-at-night-Mary-Rafferty-Consensus-Mediation.

Replaying A ‘Difficult Conversation’ In Bed At Night? Learn Why We Do It And How To Stop

What a peaceful, pastoral scene, a cow contemplatively chewing…
Circular arguing - Mary Rafferty, Consensus Mediation.

Going Around In Circles In A Conversation? Circular Arguing And How To Break That Cycle

A common question in ‘Difficult Conversations for Managers’…
Mediation Mindset- Mary Rafferty, Consensus Mediation

How To Implement A Mediation Mindset In Your Organisation

The Mediation Act, 2017 was passed in September 2017 and is the…
Resiliance in difficult conversations- Mary Rafferty, Consensus Mediation

How To Be More Resilient In ‘Difficult Conversations’

In my ‘Difficult Conversations’ workshops, ‘being more…
Resiliance in difficult conversations- Mary Rafferty, Consensus Mediation

The Number One Temptation In The ‘Mediator Role’ And Six Reasons Why Not To Succumb!

There you are, calm, level headed, objective. You’ve helpfully…
Resiliance in difficult conversations- Mary Rafferty, Consensus Mediation

Do You Get Caught In The ‘Yes…But…’ Trap? Getting Your Point Across In Difficult Conversations

Think about the last ‘difficult’ conversation you had to…
Resiliance in difficult conversations- Mary Rafferty, Consensus Mediation

Relationships That Endlessly Frustrate: Can The Dynamic Be Changed?

“We don't see things as they are, we see them as we are.”…
Resiliance in difficult conversations- Mary Rafferty, Consensus Mediation

Trying To Resolve Conflict? Are You Asking The Right Question?

“If I had an hour to solve a problem and my life depended on…
Resiliance in difficult conversations- Mary Rafferty, Consensus Mediation

Emails…Are You Trigger Happy? Read This Before You Press ‘Send’

In the late eighties I taught in Germany on a two-year Business…
Resiliance in difficult conversations- Mary Rafferty, Consensus Mediation

Dreading A ‘Difficult Conversation’? Begin With The End In Mind.

You know that feeling…. You’ve been tolerating and putting…