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Managing a Crisis? 3 First Aid Tips for ‘Difficult Conversations’

Even when your organisation is in crisis mode you still need…
First-Aid-for-Difficult-conversations-Mary-Rafferty-Consensus-Mediation

Framing What You Need To Say In A 'Difficult Conversation' - Free Template

Download Word Doc version of 'Framing Your Key Messages' Download…
First-Aid-for-Difficult-conversations-Mary-Rafferty-Consensus-Mediation

Difficulties In Working Relationships: Understand And Reverse The Negative Cycle

When we find ourselves becoming increasingly annoyed, upset or…
First-Aid-for-Difficult-conversations-Mary-Rafferty-Consensus-Mediation

What If Someone Persists In A Behaviour Despite Your Feedback?

You've asked them once, you've asked them a second time and yet…
First-Aid-for-Difficult-conversations-Mary-Rafferty-Consensus-Mediation

Don't Play Chinese Whispers In Difficult Conversations!

“I know you think you understand what you thought I said but…
First-Aid-for-Difficult-conversations-Mary-Rafferty-Consensus-Mediation

Trying To Get Your Point Across But They Won't Listen?

Ever feel you've hit a brick wall (or an iceberg!) when…
First-Aid-for-Difficult-conversations-Mary-Rafferty-Consensus-Mediation

Dealing With A Difficult Person? Start Here:

Video Transcript Hi, Mary Rafferty here. In this video…
First-Aid-for-Difficult-conversations-Mary-Rafferty-Consensus-Mediation

How Do You Listen If Someone Is Upset, Annoyed And Off-Loading On You?

Listening is a much-lauded but greatly under-used skill - and…
First-Aid-for-Difficult-conversations-Mary-Rafferty-Consensus-Mediation

Trying To Manage A ‘Difficult’ Person: Are They Taking Too Much Space In Your Head?

Does a person on your team sap everyone’s energy? Do you…
First-Aid-for-Difficult-conversations-Mary-Rafferty-Consensus-Mediation

Certified Mediation Training Resources

Regulation of Mediation - Paul Pierse: Video 1 Regulation…
First-Aid-for-Difficult-conversations-Mary-Rafferty-Consensus-Mediation

Replaying A ‘Difficult Conversation’ In Bed At Night? Learn Why We Do It And How To Stop

What a peaceful, pastoral scene, a cow contemplatively chewing…
First-Aid-for-Difficult-conversations-Mary-Rafferty-Consensus-Mediation

Going Around In Circles In A Conversation? Circular Arguing And How To Break That Cycle

A common question in ‘Difficult Conversations for Managers’…
First-Aid-for-Difficult-conversations-Mary-Rafferty-Consensus-Mediation

How To Implement A Mediation Mindset In Your Organisation

The Mediation Act, 2017 was passed in September 2017 and is the…
First-Aid-for-Difficult-conversations-Mary-Rafferty-Consensus-Mediation

How To Be More Resilient In ‘Difficult Conversations’

In my ‘Difficult Conversations’ workshops, ‘being more…
First-Aid-for-Difficult-conversations-Mary-Rafferty-Consensus-Mediation

The Number One Temptation In The ‘Mediator Role’ And Six Reasons Why Not To Succumb!

There you are, calm, level headed, objective. You’ve helpfully…
First-Aid-for-Difficult-conversations-Mary-Rafferty-Consensus-Mediation

Relationships That Endlessly Frustrate: Can The Dynamic Be Changed?

“We don't see things as they are, we see them as we are.”…
First-Aid-for-Difficult-conversations-Mary-Rafferty-Consensus-Mediation

Trying To Resolve Conflict? Are You Asking The Right Question?

“If I had an hour to solve a problem and my life depended on…
First-Aid-for-Difficult-conversations-Mary-Rafferty-Consensus-Mediation

Emails…Are You Trigger Happy? Read This Before You Press ‘Send’

In the late eighties I taught in Germany on a two-year Business…
First-Aid-for-Difficult-conversations-Mary-Rafferty-Consensus-Mediation

Dreading A 'Difficult Conversation'? Begin With The End In Mind.

You know that feeling…. You’ve been tolerating and putting…