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Frustrated Trying To Deal With Difficult Behaviour? Try These 3 Simple Shifts

Frustrated trying to deal with difficult behaviour? Imagine…

The Secret Ingredient For Success In Difficult Conversations

Does the thought of difficult conversations make your stomach…

Difficult Conversation? Don’t Forget Your Oxygen Mask!

Difficult Conversation? Don't Forget Your Oxygen Mask! You’re…

Are You In ‘Parent’, ‘Child’ Or ‘Adult’ Mode (Or All 3!) At Work?

“But what if you needed to give her a telling off…” This…

All Conflict Leads Us Back To Ourselves

All Conflict Leads Us Back To Ourselves. Many years ago I worked…

Anti-Bullying Policies – Fit For Purpose?

Anti-Bullying Policies. Almost two years ago Maria, a member…

Do I Have To Say ‘NO’?

When invited to outline their key challenges in ‘Difficult…

Bringing Out The Best In People: A Social Cognitive Neuroscience Perspective (Part 2)

Did you ever play team sports as a child? If you were anything…

Bringing Out The Best In People: A Social Cognitive Neuroscience Perspective (Part 1)

In a research experiment in 2001, two groups of people completed…

How High Is Your EQ?

How High is Your EQ? Internationally renowned neuroscientist…

Jumping To Conclusions – Look Before You Leap

Jumping to Conclusions. Imagine this situation: you are walking…

Which Wolf Will You Feed?

A few weeks ago, I became embroiled in an interpersonal conflict…

Accountability Conversations

Effective Accountability Conversations. Brian was hired 6…

Informal Mediation Preparation

A HR Manager contacted me about an issue between an employee…

Making Feedback Work

'Feedback' is one of the top three issues that can cause conflict…

Difficult Relationships: From Negative To Positive Mindset

Difficult Relationships: From Negative to Positive Mindset. Think…

Which Way Do You See It? How To Improve Perspective-Taking In Negotiations Or ‘Difficult’ Conversation

Here’s a question: what key skill will improve the outcomes…

Don’t Battle Over Positions – Just Get To The Heart Of What’s At Stake – Real Needs And Interests!

One of the most useful models with which to view and work with…

How Conflict Competent Are Staff In Your Organisation?

When I ask people in training courses and workshops to cite some…