Blog

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Rebuilding Damaged Trust In Workplace Relationships

He has broken my trust in him – how can I ever trust him again?” Parties…
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Lessons From Mandela

As this week of mourning for Mandela draws to a close and he…
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Empowering People To Resolve Bullying Issues

In recent times there is increased emphasis on resolving workplace…
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Managing 'Difficult' Behaviour - Are You Walking On Eggshells?

'All those ideas around conflict resolution are really great…
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Mediating Workplace Conflict - Staying Fair And Impartial

A question I am frequently asked in training people in mediation…
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Bullying And Harassment – Informal Support From Contact Persons

Bullying and harassment in the workplace continue to be one of…
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Change How You Think About A Conflict Or Difficult Situation

Think of a situation where you are experiencing conflict (either…
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Transforming Negative Feedback

A common challenge for managers is how to deal with employee…
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Workplace Mediation Awards

Mediation as a form of prevention and management of conflict…
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Disagreement On Goals?

You probably have recently completed a performance review with…
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Constructive Conflict: Are You An 'I' Statement Or A 'You' Statement Person?

To what extent do you engage in constructive conflict? Think…
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Cognitive Vs. Affective Conflict

'Conflict is the stuff of life, it's what we do with it that…
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Conversation Gets A Bit Rocky? Switch To A 'Meta'-Conversation

How often have you been in what starts as a fairly innocuous…
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Tips To Manage High Conflict People

Last month I wrote about dealing with what is termed 'high conflict'…
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Do You Know A High Conflict Person?

One of the challenges I came up against early on in my mediation…
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Do You Own Your Conflict 'Hot Buttons' ?

Knowing your conflict 'hot buttons'  Conflict 'Hot Buttons'…
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Improve Your Relationships, Health And Well-being With Mindfulness Practice

Six Compelling Reasons to Start a Mindfulness Practice Mindfulness…
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Five Ways To Improve Every Communication

'Focus on interests, not positions' One of the key principles…
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Setting Up An Internal Mediation Progamme

A previous post focused on how organisations can make the benefits…