Tips for More Effective and Constructive Communication

Chinese-Whispers-in-Conversations-Mary-Rafferty-Consensus-Mediation

Don’t Play Chinese Whispers In Difficult Conversations!

“I know you think you understand what you thought I said but…
Trying to get point across to employee- Mary Rafferty, Consensus Mediation.jpg

Trying To Get Your Point Across But They Won’t Listen?

Ever feel you've hit a brick wall (or an iceberg!) when trying…
Dealing with a Difficult Person- Mary Rafferty, Consensus Mediation

Dealing With A Difficult Person? Start Here:

Video Transcript Hi, Mary Rafferty here. In this video today…
Listening when someone is Angry- Mary Rafferty Consensus Mediation

How Do You Listen If Someone Is Upset, Annoyed And Off-Loading On You?

Listening is a much-lauded but greatly under-used skill - and…
Circular arguing - Mary Rafferty, Consensus Mediation.

Going Around In Circles In A Conversation? Circular Arguing And How To Break That Cycle

A common question in ‘Difficult Conversations for Managers’…
Circular arguing - Mary Rafferty, Consensus Mediation.

Do You Get Caught In The ‘Yes…But…’ Trap? Getting Your Point Across In Difficult Conversations

Think about the last ‘difficult’ conversation you had to…
Circular arguing - Mary Rafferty, Consensus Mediation.

Relationships That Endlessly Frustrate: Can The Dynamic Be Changed?

“We don't see things as they are, we see them as we are.”…
Circular arguing - Mary Rafferty, Consensus Mediation.

Trying To Resolve Conflict? Are You Asking The Right Question?

“If I had an hour to solve a problem and my life depended on…
Circular arguing - Mary Rafferty, Consensus Mediation.

Emails…Are You Trigger Happy? Read This Before You Press ‘Send’

In the late eighties I taught in Germany on a two-year Business…
Circular arguing - Mary Rafferty, Consensus Mediation.

Dreading A ‘Difficult Conversation’? Begin With The End In Mind.

You know that feeling…. You’ve been tolerating and putting…