Tips for More Effective and Constructive Communication

Making Feedback Work

‘Feedback’ is one of the top three issues that can cause conflict or sour working relationships. The reasons for this are many. In some cases, the feedback ‘giver’ may be abrupt, overly negative or passive-aggressive (“yes, you did an ok job with that” through gritted teeth). But the receiver of feedback also plays a role…

Powerful Questions to help Managers prepare for ‘Difficult Conversations’

“Er..um John, I need to talk to you about..something…” Of all of the situations I have been hired to work on over the past decade, the majority of them related to a breakdown in relationships between a manager and a member of their team. Somewhere along the lines, difficult conversations have lived up to their…

Which way do you see it? How to improve perspective-taking in negotiations or ‘difficult’ conversation

Here’s a question: what key skill will improve the outcomes of all types of negotiation whether you are buying a car or trying to sort a contentious issue at work? You might think it’s getting all your arguments clear and well-rehearsed and then sticking hard by them. Yes, it’s good to be clear on your…

Don’t battle over positions – just get to the heart of what’s at stake – real needs and interests!

One of the most useful models with which to view and work with any kind of negotiation or potential conflict situation is the ‘Positions-Interests/Needs’ Iceberg. Being able to facilitate people instead to identify and articulate what their underlying needs and interests is an essential tool in a conflict resolving toolkit. Positions vs. Interests – An…