Tips for More Effective and Constructive Communication

Afraid of Raising a Difficult Issue? Five Fears and How to Manage Them

“We fear the heat of an honest encounter” The headline above is a quote from an article in the Irish Times by Tony Bates, Director of Headstrong (Feb 1st, 2011). The article talks about the importance of being able to have honest and open conversations about difficulties we might encounter, be it in the workplace,…

Listening in a conflict situation – It’s not just about nodding your head….

In the context of conflict resolution, listening as an intervention can be effective at many levels. In the first place listening is very effective in helping to calm and descalate emotional upset and stress. Letting the person unburden their ‘story’ of what happened can be a very effective way of reducing the emotional arousal; we…

Facing a ‘difficult’ conflict conversation? Be sure you give it the time!

Not investing enough time can be a key derailer and cause conflict despite even the most positive intentions in communication. This might seem simplistic, but not enough time also means not enough attention. Firstly, this can affect the preparation stage. If you have a message that you need to communicate and it has the potential…

The Role of Emotions in Negotiation

We negotiate in the workplace every day. Yet all of us have a tendency to think that feelings and emotions have no place in the workplace and are best avoided or glossed over, one of the more recent publications from the highly reputed Harvard Law Negotiation Project is entitled “Beyond Reason. Using Emotions as You…

Support Contact Persons

St Angela’s College of Education, Sligo launched their Dignity and Respect Policy today and at a small ceremony in the beautiful venue which overlooks Lough Gill, I presented Certificates to the Support Contact Persons whom I had trained in April. As part of an anti- bullying and harassment policy, Support Contact Persons can play a…