Tips for More Effective and Constructive Communication

Managing fear- Mary Rafferty, Consensus Mediation

Afraid Of Raising A Difficult Issue? Five Fears And How To Manage Them

"We fear the heat of an honest encounter" The headline above…
Importance-of-Listening-in-Conflict-Situations-Mary-Rafferty-Consensus-Mediation

Listening In A Conflict Situation – It’s Not Just About Nodding Your Head….

In the context of conflict resolution, listening as an intervention…
Response-in-Conflict-Situations-Mary-Rafferty-Consensus-Mediation

How Do You Choose To Respond In A Conflict Situation?

So much of our lives we tend to live on auto-pilot, running around,…
Investing-Time-Into-Difficult-Conversations-Mary-Rafferty-Consensus-Mediation

Facing A ‘Difficult’ Conflict Conversation? Be Sure You Give It The Time!

Not investing enough time into a 'difficult conversation' can…
Managing Emotions in Conflict- Mary Rafferty, Consensus Mediation

The Role Of Emotions In Negotiation

We negotiate in the workplace every day. Yet all of us have a…
Managing Anger in Conflict Situations - Mary Rafferty, Consensus Mediation

Manage Conflict More Effectively: Five Reasons To Get Past Being Angry

"Anyone can become angry — that is easy. But to be angry with…