Tips for More Effective and Constructive Communication
I had the wonderful privilege of going to see the Dalai Lama speak on ‘The Power of Forgiveness’ in the University of Limerick a couple of weeks ago. He spoke about anger and it’s effect on us. He reminded us that if you are angry and put all your energy into focusing this anger onto…
“We fear the heat of an honest encounter” The headline above is a quote from an article in the Irish Times by Tony Bates, Director of Headstrong (Feb 1st, 2011). The article talks about the importance of being able to have honest and open conversations about difficulties we might encounter, be it in the workplace,…
In the context of conflict resolution, listening as an intervention can be effective at many levels. In the first place listening is very effective in helping to calm and descalate emotional upset and stress. Letting the person unburden their ‘story’ of what happened can be a very effective way of reducing the emotional arousal; we…
So much of our lives we tend to live on auto-pilot, running around, doing and reacting and, a lot of the time, having very little sense of being able to choose how we act or respond to the things that happen to us. In fact, many of us tend to think that much of our…
Not investing enough time can be a key derailer and cause conflict despite even the most positive intentions in communication. This might seem simplistic, but not enough time also means not enough attention. Firstly, this can affect the preparation stage. If you have a message that you need to communicate and it has the potential…
We negotiate in the workplace every day. Yet all of us have a tendency to think that feelings and emotions have no place in the workplace and are best avoided or glossed over, one of the more recent publications from the highly reputed Harvard Law Negotiation Project is entitled “Beyond Reason. Using Emotions as You…
“Anyone can become angry — that is easy. But to be angry with the right person, to the right degree, at the righttime, for the right purpose, and in the right way — this is not easy.” – Aristotle. These famous words from Aristotle remind us of the need for caution in how we deal…
St Angela’s College of Education, Sligo launched their Dignity and Respect Policy today and at a small ceremony in the beautiful venue which overlooks Lough Gill, I presented Certificates to the Support Contact Persons whom I had trained in April. As part of an anti- bullying and harassment policy, Support Contact Persons can play a…
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