Conflict Management and Mediation Training Programmes

More Resilience, More Clarity, More Confidence

Conflict Management for Managers and Leaders

Do you find yourself stressed by some of the personalities and behaviours of people you are trying to manage?
Do you dread having to raise an issue with some members of your team?
Are you (and others) ‘walking on eggshells’ around one or two individuals?

Do you wish you could enjoy rather than feel stressed about the ‘people management’ side of your job.

Then this two-day programme is for you

Register Now

Managing People – It’s Not Just the Luck of the Draw

One of the best known models for team leadership and management is John Adair’s Action Centred Leadership Model™ which identifies three: three core management responsibilities:

    • Achieving the Task
    • Managing and developing the Team or Group
    • Managing and developing Individuals

Like most Leaders you probably excel in the skills, knowledge and experience in managing the Task. It’s usually the core professional area you have trained and qualified in. Promotion to management level is usually because you have consistently demonstrated high quality performance. You are probably highly motivated and passionate about ensuring that the job and organisation deliver a good service or product to end-users.

Equipping Leaders with competencies in the other two areas: managing the Team and the Individuals is often neglected.

Managers are expected to instinctively be able to acquire the skills and abilities to engage with the people on their team – from performance management to building team spirit and morale; from dealing with group conflict to understanding and bringing the best out of each member of the team as an individual – even people they find difficult to deal and interact with.

This two day programme has been designed to help you specifically troubleshoot difficult people issues on your team.

Learning Outcomes

    • Increased self-knowledge and awareness of your own responses to conflict and what gets in the way of remaining calm and in control
    • Clarity and understanding of the dynamics of conflict and how different responses can foster escalation or de-escalation
    • A structured framework for recognising and valuing different behavioural styles, what drives this behaviour and how to manage it more effectively
    • Greater understanding of, and ability to, manage your own reactions and emotions in a difficult conversation.
    • An action-plan for staying calm and clear-headed when faced with confrontational or challenging behaviour
    • Be able to apply our unique 8-step POISE NOW™ blueprint to guide you on what and how to prepare for a potentially contentious conversation

Join us on October 15th and 16th 2015 in the Plaza Hotel, Tallaght.

Register Now

Don’t miss this exciting two-day programme.