Tips for managing difficult behaviours and interactions in the workplace

Framing What You Need To Say In A Difficult Conversation Mary Rafferty Consensus Mediation

Framing What You Need To Say In A ‘Difficult Conversation’ – Free Template

https://www.youtube.com/watch?v=zMQ4AsWC4Cw&feature=youtu.be Download…
Difficulties in Working relationships Mary Rafferty Consensus Mediation

Difficulties In Working Relationships: Understand And Reverse The Negative Cycle

When we find ourselves becoming increasingly annoyed, upset…
Persisting Behaviour despite Feedback Mary Rafferty Consensus Mediation

What If Someone Persists In A Behaviour Despite Your Feedback?

You've asked them once, you've asked them a second time and yet…

Dealing With A Difficult Person? Start Here:

Video Transcript Hi, Mary Rafferty here. In this video today…
Trying to Manage a Difficult Person Mary Rafferty Consensus Mediation

Trying To Manage A ‘Difficult’ Person: Are They Taking Too Much Space In Your Head?

Does a person on your team sap everyone’s energy? Do…
Time in Difficult Conversations Mary Rafferty Consensus Mediation

Replaying A ‘Difficult Conversation’ In Bed At Night? Learn Why We Do It And How To Stop

What a peaceful, pastoral scene, a cow contemplatively chewing…
Relationships that endlessly Frustrate Mary Rafferty Consensus Mediation

Relationships That Endlessly Frustrate: Can The Dynamic Be Changed?

“We don't see things as they are, we see them as we are.”…
Begin with the End in Mind in a Difficult Conversation Mary Rafferty Consensus Mediation

Dreading A ‘Difficult Conversation’? Begin With The End In Mind

You know that feeling…. You’ve been tolerating and putting…
Frustrated trying to Deal with Difficult Conversations Mary Rafferty Consensus Mediation

Frustrated Trying To Deal With Difficult Behaviour? Try These 3 Simple Shifts

Frustrated trying to deal with difficult behaviour? Imagine…
The Secret Ingredient in Difficult Conversations Mary Rafferty Consensus Mediation

The Secret Ingredient For Success In Difficult Conversations

Does the thought of difficult conversations make your stomach…
Are you Walking on Eggshells Around Difficult Conversations Mary Rafferty Consensus Mediation

Managing ‘Difficult’ Behaviour – Are You Walking On Eggshells?

'All those ideas around conflict resolution are really great,…
Switch to Meta-Conversation Mary Rafferty Consensus Mediation

Conversation Gets A Bit Rocky? Switch To A ‘Meta’-Conversation

How often have you been in what starts as a fairly innocuous…
How to Manage High Conflict People Mary Rafferty Consensus Mediation

How To Manage High Conflict People

Last month, I wrote about dealing with what is termed 'high…
Responding in Difficult Conversations Mary Rafferty Consensus Mediation

How Do You Choose To Respond In A Conflict Situation?

So much of our lives we tend to live on auto-pilot, running…
Time in Difficult Conversations Mary Rafferty Consensus Mediation

Facing A ‘Difficult’ Conflict Conversation? Be Sure You Give It The Time!

Not investing enough time into a 'difficult conversation' can…