Framing What You Need to Say in a ‘Difficult Conversation’ – Free Template

Download Word Doc version of ‘Framing Your Key Messages‘ Download a completed template ‘Framing Your Key Messages in Addressing an Issue‘  in relation to addressing lateness. (This is an example of how you might use the template , it is not a prescription or recommendation. Your context, situation and way of expressing yourself might be completely different.)…

Difficulties in Working Relationships: Understand and Reverse The Negative Cycle

When we find ourselves becoming increasingly annoyed, upset or fearful around someone’s behaviour and attitude over an extended period of time, here’s what tends to happen for many people: We start to have increasingly negative thoughts about that person/persons which in turn causes us to experience a greater level of unpleasant emotions such as anger,…

What if someone persists in a behaviour despite your feedback?

You’ve asked them once, you’ve asked them a second time and yet the behaviour still keeps happening. How to address behaviour that persists despite your feedback about it. Transcript  Hi Mary Rafferty here Today I want to talk to you about a question that came up yesterday in a seminar I was delivering to a…

Don’t Play Chinese Whispers in Difficult Conversations!

“I know you think you understand what you thought I said but I’m not sure you realize that what you heard is not what I meant” (Alan Greenspan, American Economist)  It’s so easy to mishear and misunderstand what others are saying to us and vice verse, particularly when tensions are starting to rise. Here’s a simple…

Trying to Manage a ‘Difficult’ Person: Are they Taking too much space in your head?

Does a person on your team sap everyone’s energy? Do you find yourself putting too much time and attention as a manager on their behaviours? Are you constantly listening to grumblings from others about them? When people come for coaching in these situations, they are usually looking for a list of strategies. How can they…

Going Around in Circles in a Conversation? Here’s How to Break That Cycle

A common question in ‘Difficult Conversations for Managers’ workshops is what to do when it feels like you are in one of those fruitless dialogues, repeating the same thing without achieving anything. The other person isn’t listening or taking on board what you need them to hear or understand. A recent example was where a…

Relationships that Endlessly Frustrate: Can the Dynamic Be Changed?

“We don’t see things as they are, we see them as we are.” ~ Anaïs Nin The above quote neatly captures the psychological phenomenon, that while there is a factual and concrete reality out there, none of us have a truly objective view. There can be many different perceptions of the same situation. As an…