First-Aid-for-Difficult-conversations-Mary-Rafferty-Consensus-Mediation

Managing a Crisis? 3 First Aid Tips for ‘Difficult Conversations’

Even when your organisation is in crisis mode you still need…
First-Aid-for-Difficult-conversations-Mary-Rafferty-Consensus-Mediation

Framing What You Need To Say In A 'Difficult Conversation' - Free Template

Download Word Doc version of 'Framing Your Key Messages' Download…
First-Aid-for-Difficult-conversations-Mary-Rafferty-Consensus-Mediation

Difficulties In Working Relationships: Understand And Reverse The Negative Cycle

When we find ourselves becoming increasingly annoyed, upset or…
First-Aid-for-Difficult-conversations-Mary-Rafferty-Consensus-Mediation

What If Someone Persists In A Behaviour Despite Your Feedback?

You've asked them once, you've asked them a second time and yet…
First-Aid-for-Difficult-conversations-Mary-Rafferty-Consensus-Mediation

Don't Play Chinese Whispers In Difficult Conversations!

“I know you think you understand what you thought I said but…
First-Aid-for-Difficult-conversations-Mary-Rafferty-Consensus-Mediation

Trying To Get Your Point Across But They Won't Listen?

Ever feel you've hit a brick wall (or an iceberg!) when…
First-Aid-for-Difficult-conversations-Mary-Rafferty-Consensus-Mediation

Dealing With A Difficult Person? Start Here:

Video Transcript Hi, Mary Rafferty here. In this video…
First-Aid-for-Difficult-conversations-Mary-Rafferty-Consensus-Mediation

Trying To Manage A ‘Difficult’ Person: Are They Taking Too Much Space In Your Head?

Does a person on your team sap everyone’s energy? Do you…
First-Aid-for-Difficult-conversations-Mary-Rafferty-Consensus-Mediation

Going Around In Circles In A Conversation? Circular Arguing And How To Break That Cycle

A common question in ‘Difficult Conversations for Managers’…