Managing a Crisis-Mary Rafferty Consensus Mediation

Managing a Crisis? 3 First Aid Tips for ‘Difficult Conversations’

Even when your organisation is in crisis mode you still need…
Framing What You Need To Say In A Difficult Conversation Mary Rafferty Consensus Mediation

Framing What You Need To Say In A ‘Difficult Conversation’ – Free Template

https://www.youtube.com/watch?v=zMQ4AsWC4Cw&feature=youtu.be Download…
Difficulties in Working relationships Mary Rafferty Consensus Mediation

Difficulties In Working Relationships: Understand And Reverse The Negative Cycle

When we find ourselves becoming increasingly annoyed, upset…
Persisting Behaviour despite Feedback Mary Rafferty Consensus Mediation

What If Someone Persists In A Behaviour Despite Your Feedback?

You've asked them once, you've asked them a second time and yet…
Chinese Whispers in Difficult Conversations Mary Rafferty Consensus Mediation

Don’t Play Chinese Whispers In Difficult Conversations!

“I know you think you understand what you thought I said but…
Trying to get your point across but they wont listen Mary Rafferty Consensus Mediation

Trying To Get Your Point Across But They Won’t Listen?

Ever feel you've hit a brick wall (or an iceberg!) when trying…

Dealing With A Difficult Person? Start Here:

Video Transcript Hi, Mary Rafferty here. In this video today…
Trying to Manage a Difficult Person Mary Rafferty Consensus Mediation

Trying To Manage A ‘Difficult’ Person: Are They Taking Too Much Space In Your Head?

Does a person on your team sap everyone’s energy? Do…
The Role of Emotions in Negotiations Mary Rafferty Consensus Mediation Ireland

Going Around In Circles In A Conversation? Circular Arguing And How To Break That Cycle

A common question in ‘Difficult Conversations for Managers’…
How to Be more Resilient in Difficult Conversations Mary Rafferty Consensus Mediation

How To Be More Resilient In ‘Difficult Conversations’

In my ‘Difficult Conversations’ workshops, ‘being…
Getting Caught in the Yes But Trap Mary Rafferty Consensus Mediation

Do You Get Caught In The ‘Yes…But…’ Trap? Getting Your Point Across In Difficult Conversations

Think about the last ‘difficult’ conversation you had to…
Relationships that endlessly Frustrate Mary Rafferty Consensus Mediation

Relationships That Endlessly Frustrate: Can The Dynamic Be Changed?

“We don't see things as they are, we see them as we are.”…
Trying to resolve conflict Mary Rafferty Consensus Mediation

Trying To Resolve Conflict? Are You Asking The Right Question?

“If I had an hour to solve a problem and my life depended…
Afraid Of Raising A Difficult Issue Mary Rafferty Consensus Mediation

Afraid Of Raising A Difficult Issue? Five Fears And How To Manage Them

"We fear the heat of an honest encounter" The headline above…
Responding in Difficult Conversations Mary Rafferty Consensus Mediation

How Do You Choose To Respond In A Conflict Situation?

So much of our lives we tend to live on auto-pilot, running…
Time in Difficult Conversations Mary Rafferty Consensus Mediation

Facing A ‘Difficult’ Conflict Conversation? Be Sure You Give It The Time!

Not investing enough time into a 'difficult conversation' can…
The Role of Emotions in Negotiations Mary Rafferty Consensus Mediation Ireland

The Role Of Emotions In Negotiation

We negotiate in the workplace every day. Yet all of us have…