Implementing Pro-active Systems for Prevention and Early Conflict or Dispute Resolution

Informal Options to Resolve Conflict Complaints Mary Rafferty Consensus Mediation

How To Implement A Mediation Mindset In Your Organisation

The Mediation Act, 2017 was passed in September 2017 and is…
Temptation in the Mediator Role-Mary Rafferty Consensus Mediation

The Number One Temptation In The ‘Mediator Role’ And Six Reasons Why Not To Succumb!

There you are, calm, level headed, objective. You’ve helpfully…
How Fit for Purpose are Antibullying Policies Mary Rafferty Consensus Mediation

Are Your Anti-Bullying Policies Fit For Purpose?

Almost two years ago, Maria, a member of a team of ten, was finding…
Informal Mediation Preparation Mary Rafferty Consensus Mediation Ireland

Informal Mediation Preparation – Pre-Mediation Coaching

An HR Manager contacted me about an issue between an employee…
Perspective Taking in Difficult Conversations Mary Rafferty Consensus Mediation

How To Improve Perspective-Taking In Negotiations Or Difficult Conversations

Here’s a question: what key skill will improve the outcomes…
Battle over Positions Needs and Interests Mary Rafferty Consensus Mediation

Don’t Battle Over Positions, Get To The Heart Of What’s At Stake – Real Needs And Interests!

One of the most useful models with which to view and work with…
How Conflict Competent are Staff in Your Organisation Mary Rafferty Consensus Mediation

How Conflict Competent Are Staff In Your Organisation?

When I ask people in training courses and workshops to cite some…
Staying Fair and Impartial During Informal Mediation- Mary Rafferty Consensus Mediation

Mediating Workplace Conflict – Staying Fair And Impartial

A question I am frequently asked in training people in mediation…
Bullying and Harassment Informal Support Mary Rafferty Consensus Mediation

Bullying And Harassment – Informal Support From Contact Persons

Bullying and harassment in the workplace continue to be one of…
Disagreement on Goals Mary Rafferty Consensus Mediation

How To Handle Disagreement On Goals During A Performance Review

You probably have recently completed a performance review with…
Consensus Mediation Mary Rafferty Cognitive Vs Affective Conflict

Cognitive Vs. Affective Conflict

'Conflict is the stuff of life, it's what we do with it that…
The Indian Talking Stick in Difficult Conversations Mary Rafferty Consensus Mediation

Resolve Difficult Conversation With The Indian Talking Stick

One of the tools use to help people effectively negotiate a…
Internal mediation programme Mary Rafferty Consensus Mediation

Setting Up An Internal Mediation Programme

A previous post focused on how organisations can make the benefits…
Making Mediation More Available in Your Organisation Mary Rafferty Consensus Mediation

Making Mediation More Available In Your Organisation

  There are numerous statistics on the high costs of…
Listening in Difficult Conversations Mary Rafferty Consensus Mediation

Listening In A Conflict Situation – It’s Not Just About Nodding Your Head….

In the context of conflict resolution, listening as an intervention…
How Mediators Support Decision Making Mary Rafferty Consensus Mediation

How Mediators Can Support Parties In Decision-Making

I attended the Mediators' Institute of Ireland Annual Conference…
Informal Options to Resolve Conflict Complaints Mary Rafferty Consensus Mediation

Informal Options To Resolve Workplace Conflicts and Complaints

A previous post highlighted how easily workplace conflicts can…