Tips on how to manage both your own and others, particularly in conflict

Listening when someone is Angry- Mary Rafferty Consensus Mediation

How Do You Listen If Someone Is Upset, Annoyed And Off-Loading On You?

Listening is a much-lauded but greatly under-used skill - and…
Difficult-Person-in-your-Head-Mary-Rafferty-Consensus-Mediation

Trying To Manage A ‘Difficult’ Person: Are They Taking Too Much Space In Your Head?

Does a person on your team sap everyone’s energy? Do you find…
Replaying-a-difficult-conversation-at-night-Mary-Rafferty-Consensus-Mediation.

Replaying A ‘Difficult Conversation’ In Bed At Night? Learn Why We Do It And How To Stop

What a peaceful, pastoral scene, a cow contemplatively chewing…
Resiliance in difficult conversations- Mary Rafferty, Consensus Mediation

How To Be More Resilient In ‘Difficult Conversations’

In my ‘Difficult Conversations’ workshops, ‘being more…
Forgiveness Flower - Mary Rafferty, Consensus Mediation

Are You In ‘Parent’, ‘Child’ Or ‘Adult’ Mode (Or All 3!) At Work?

“But what if you needed to give her a telling off…” This…
Forgiveness Flower - Mary Rafferty, Consensus Mediation

Change How You Think About A Conflict Or Difficult Situation

Think of a situation where you are experiencing conflict (either…
Forgiveness Flower - Mary Rafferty, Consensus Mediation

Transforming Negative Feedback

A common challenge for managers is how to deal with employee…
Minfullness - Mary Rafferty, Consensus Mediation

Improve Your Relationships, Health And Well-being With Mindfulness Practice

Six Compelling Reasons to Start a Mindfulness Practice Mindfulness…
Forgiveness Flower - Mary Rafferty, Consensus Mediation

Do You Create ‘Demons’? How Anger Can Damage Our View Of A Situation

'The Power of Forgiveness' I had the wonderful privilege of going…