The Secret Ingredient for Success in Difficult Conversations

Does the thought of difficult conversations make your stomach churn? Here’s the most important ingredient to make it work. In a recent holiday in Italy I went on a ‘Try a Dive’ lesson. The dive centre was at a sandy beach next to a clear blue lagoon. The water looked so inviting and delicious. But…

Difficult Conversation? Don’t Forget Your Oxygen Mask

Difficult Conversation? Don’t Forget Your Oxygen Mask! You’re sitting in an aeroplane with your three year old son. Suddenly, the plane starts to jolt and rock. You feel dizzy, it’s hard to breathe. The little boy starts wheezing and crying with pain. You can feel panic rising. From above oxygen masks drop down. Grabbing one…