Dealing with interpersonal conflict – constructive and destructive behaviours and approaches

Chinese-Whispers-in-Conversations-Mary-Rafferty-Consensus-Mediation

Don’t Play Chinese Whispers In Difficult Conversations!

“I know you think you understand what you thought I said but…
Chinese-Whispers-in-Conversations-Mary-Rafferty-Consensus-Mediation

Emails…Are You Trigger Happy? Read This Before You Press ‘Send’

In the late eighties I taught in Germany on a two-year Business…
Chinese-Whispers-in-Conversations-Mary-Rafferty-Consensus-Mediation

Are You In ‘Parent’, ‘Child’ Or ‘Adult’ Mode (Or All 3!) At Work?

“But what if you needed to give her a telling off…” This…
Chinese-Whispers-in-Conversations-Mary-Rafferty-Consensus-Mediation

All Conflict Leads Us Back To Ourselves

All Conflict Leads Us Back To Ourselves. Many years ago I worked…
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Do I Have To Say ‘NO’?

When invited to outline their key challenges in ‘Difficult…
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Bringing Out The Best In People: A Social Cognitive Neuroscience Perspective (Part 2)

Did you ever play team sports as a child? If you were anything…
Chinese-Whispers-in-Conversations-Mary-Rafferty-Consensus-Mediation

How High Is Your EQ?

How High is Your EQ? Internationally renowned neuroscientist…
Chinese-Whispers-in-Conversations-Mary-Rafferty-Consensus-Mediation

Jumping To Conclusions – Look Before You Leap

Jumping to Conclusions. Imagine this situation: you are walking…
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Which Wolf Will You Feed?

A few weeks ago, I became embroiled in an interpersonal conflict…
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Accountability Conversations

Effective Accountability Conversations. Brian was hired 6…