Tips on how to cope better with the stress and emotions of conflict and disputes

How to Listen when someone is Offloading on you Mary Rafferty Consensus Mediation

How Do You Listen If Someone Is Upset, Annoyed And Off-Loading On You?

Listening is a much-lauded but greatly under-used skill - and…
Bring your Oxygen Mask in Difficult Conversations Mary Rafferty Consensus Mediation

Difficult Conversation? Don’t Forget Your Oxygen Mask!

You’re sitting in an aeroplane with your three year old son. Suddenly,…
How to say No and minimise conflict Mary Rafferty Consensus Mediation

Do I Have To Say ‘NO’ When Managing Conflict?

When invited to outline their key challenges in ‘Difficult…
Bringing out the best in People Mary Rafferty Consensus Mediation

Bringing Out The Best In People: A Social Cognitive Neuroscience Perspective (Part 2)

Did you ever play team sports as a child? If you were anything…
How High is your EQ Mary Rafferty Consensus Mediation

How High Is Your Emotional Intelligence (EQ)?

Internationally renowned neuroscientist, Antonio Damasio, tells…
Jumping to Conclusions- Look before you Leap Mary Rafferty Consensus Mediation

Jumping To Conclusions – Look Before You Leap

Imagine this situation: you are walking down the corridor at…
Which Wolf will i Feed Interpersonal Conflict Mary Rafferty Consensus Mediation

Which Wolf Will You Feed? Interpersonal Conflicts

A few weeks ago, I became embroiled in an interpersonal conflict…
Powerful Questions to prepare for difficult conversations Mary Rafferty Consensus Mediation

Powerful Questions To help Managers Prepare For ‘Difficult Conversations’

“Er... um, John, I need to talk to you about... something…” Of…
How Conflict Competent are Staff in Your Organisation Mary Rafferty Consensus Mediation

How Conflict Competent Are Staff In Your Organisation?

When I ask people in training courses and workshops to cite some…
Lessons From Mandela Mary Rafferty Consensus Mediation

Leadership, Forgiveness And Reconciliation Lessons From Nelson Mandela

As this week of mourning for Nelson Mandela draws to a close…
Constructive Conflict Mary Rafferty Consensus Mediation

Constructive Conflict: Are You An ‘I’ Statement Or A ‘You’ Statement Person?

To what extent do you engage in constructive conflict? Think…
Switch to Meta-Conversation Mary Rafferty Consensus Mediation

Conversation Gets A Bit Rocky? Switch To A ‘Meta’-Conversation

How often have you been in what starts as a fairly innocuous…
Do You Know a High Conflict Personality Mary Rafferty Consensus Mediation

Do You Know A High Conflict Person?

One of the challenges I came up against early on in my mediation…
What Are Conflict Hot Buttons Mary Rafferty Consensus Mediation

Do You Own Your Conflict ‘Hot Buttons’?

Conflict 'Hot Buttons' are what specific behaviours and actions…
Improve Health and Wellbeing with Mindfullness Mary Rafferty Consensus Mediation

Improve Your Relationships, Health And Wellbeing With Mindfulness Practice

Mindfulness or mindful awareness is about becoming aware by…
Five Ways to Improve Every Day Communication Mary Rafferty Consensus Mediation

Five Ways To Improve Every Communication

One of the key principles of conflict resolution theory that…
Who's Fault is it I'm Feeling Like This Mary Rafferty Consensus Mediation

Whose Fault Is It That I’m Feeling Like This?

I heard a statistic recently that that over 90% of our current…
How Anger can Change our View of a Situation Mary Rafferty Consensus Mediation

Do You Create ‘Demons’? How Anger Can Damage Our View Of A Situation

'The Power of Forgiveness' I had the wonderful privilege…
Afraid Of Raising A Difficult Issue Mary Rafferty Consensus Mediation

Afraid Of Raising A Difficult Issue? Five Fears And How To Manage Them

"We fear the heat of an honest encounter" The headline above…
How Mediators Support Decision Making Mary Rafferty Consensus Mediation

How Mediators Can Support Parties In Decision-Making

I attended the Mediators' Institute of Ireland Annual Conference…
Manage Conflict More Effectively Mary Rafferty Consensus Mediation

Manage Conflict More Effectively: Five Reasons To Get Past Being Angry

"Anyone can become angry — that is easy. But to be angry with…