Tips on how to cope better with the stress and emotions of conflict and disputes

Listening when someone is Angry- Mary Rafferty Consensus Mediation

How Do You Listen If Someone Is Upset, Annoyed And Off-Loading On You?

Listening is a much-lauded but greatly under-used skill - and…
Listening when someone is Angry- Mary Rafferty Consensus Mediation

Difficult Conversation? Don’t Forget Your Oxygen Mask!

Difficult Conversation? Don't Forget Your Oxygen Mask! You’re…
Listening when someone is Angry- Mary Rafferty Consensus Mediation

Do I Have To Say ‘NO’?

When invited to outline their key challenges in ‘Difficult…
Listening when someone is Angry- Mary Rafferty Consensus Mediation

Bringing Out The Best In People: A Social Cognitive Neuroscience Perspective (Part 2)

Did you ever play team sports as a child? If you were anything…
Listening when someone is Angry- Mary Rafferty Consensus Mediation

How High Is Your EQ?

How High is Your EQ? Internationally renowned neuroscientist…
Listening when someone is Angry- Mary Rafferty Consensus Mediation

Jumping To Conclusions – Look Before You Leap

Jumping to Conclusions. Imagine this situation: you are walking…
Listening when someone is Angry- Mary Rafferty Consensus Mediation

Which Wolf Will You Feed?

A few weeks ago, I became embroiled in an interpersonal conflict…
Listening when someone is Angry- Mary Rafferty Consensus Mediation
Listening when someone is Angry- Mary Rafferty Consensus Mediation

How Conflict Competent Are Staff In Your Organisation?

When I ask people in training courses and workshops to cite some…
Listening when someone is Angry- Mary Rafferty Consensus Mediation

Lessons From Mandela

As this week of mourning for Mandela draws to a close and he…