Conflict Management and Resolution 101

Essential Mediation Skills for Managers and HR Managers

Mediation Skills BasicFind yourself trying to manage low-level niggles and disagreements between people on your team?

Prefer to get issues resolved instead of having it progress to a formal grievance?

Wish you had some formal training in the art of mediation and conflict resolution?

So much conflict and tension in the workplace begins with minor misunderstandings and miscommunication.
At this level, it’s relatively easy to resolve…if you have some basic conflict management skills and competencies.
But sometimes we approach ‘resolving conflict’ like we approach many other problems that arise in the workplace: with a hands-on, solution-focused mindset. And while excellence as a manager is usually about providing people with elegant and speedy solutions, when it comes to mediating conflicts and disagreements, this approach can really backfire.