Mediation Skills: Two-Day Workshop
Find yourself trying to manage low-level niggles and disagreements between people on your team?
Prefer to get issues resolved instead of having it progress to a formal grievance?
Wish you had some formal training in the art of mediation and conflict resolution?
Book a FREE phone consultation with Mary Rafferty.
Simply leave your details and we’ll organise your 15-minute consultation with Mary.
So much conflict and tension in the workplace begins with minor misunderstandings and miscommunication.
At this level, it’s relatively easy to resolve…if you have some basic conflict management skills and competencies
This 2.5 day programme combines a half-day eLearning module and two in-class training days to give participants an introduction to the skills of mediation for informal resolution of differences, conflicts and disputes in the workplace.
Participants will gain an understanding and awareness of the role and process of mediation and be equipped to apply the skills to resolve low-level conflicts and tensions that arise in the workplace.
Programme Objectives
“Without a doubt Mary’s Mediation Training is the best training programme I’ve been on.
Mary is an expert in the field of mediation and has a natural flair for facilitating and imparting her knowledge. I highly encourage you to attend one of Mary’s programmes“.
“Mary has an easy facilitative style, engaged participants while providing all required knowledge. Excellent use of role play along with practical application of skills and knowledge, really good facilitation skills from Mary”
Pre-course eLearning module (to be completed in your own time, in advance of the in-class 2-day workshop):
Two-Day Workshop:
Book a FREE phone consultation with Mary Rafferty.
Simply leave your details and we’ll organise your 15-minute consultation with Mary.
