So much conflict and tension in the workplace begins with minor misunderstandings and miscommunication.
At this level, it’s relatively easy to resolve…if you have some basic conflict management skills and competencies
This 2.5 day programme combines a half-day eLearning module and two in-class training days to give participants an introduction to the skills of mediation for informal resolution of differences, conflicts and disputes in the workplace.
Participants will gain an understanding and awareness of the role and process of mediation and be equipped to apply the skills to resolve low-level conflicts and tensions that arise in the workplace.
- Provide a clear understanding of key principles of mediation and benefits and applications for the workplace
- Know when, where and why mediation skills are useful as well as key considerations around mediating as a manager
- Understand the basic structure of a mediation process and have an understanding of how to apply them appropriately to a conflict in the workplace
- Have applied the skills in simulated role play practice of a typical workplace dispute between two participants