Feedback from previous participants
“Mary’s style of delivery was intelligent, professional with a lovely dash of humour, I would recommend this course wholeheartedly. All was excellent, informative and thoroughly enjoyable”
“In managing conflict at work, we need a full quiver of approaches, tools and interventions. This course teaches you a really empowering way of assisting people by resourcing them to fully explore situations for themselves and consider the solutions that may work.”
“I can honestly say that this training has helped me both personally and professionally – I feel much calmer and able to remain present in the face of conflict and it has enhanced my work with my coachees. What I liked best about the training was the facilitator’s non-judgemental, patient and naturally curious style. I would certainly recommend this training as a very practical, hands-on introduction to the world of mediation.”
“After 35 years, I thought I’d got all the courses; this one has had a huge impact on me. As a Senior Business Partner in HR after being a line manager for 35 years, my inherited tendency was to “solutionise”. This course with Mary Rafferty showed us how to get to get to heart of problems by using the mediation process. Others have noticed and so have I – subtle but necessary changes. I would recommend this programme to any manager – in the line or not. It will arm you with tools where staff will see your targets as theirs and it will extend the range of your success.”
“The patience displayed and encouragement continually offered throughout was most welcome as was clearly the course content so well delivered. It will be of huge value to me in my legal work. Many thanks again – a really informative, beneficial and interesting 6 days.”
“I found the Conflict Management Coaching Course an extremely enjoyable, worthwhile 4 days. I developed skills that can be used in the workplace and life. Mary was extremely credible and I felt could learn nuggets from every conversation with her.”
Be in control of your work life and feel confident about your ability to deal with whatever situation arises
Frequently Asked Questions – FAQs
Who is Mary Rafferty?
Mary developed and has been Lead Trainer on this MII Approved Certified Level Mediation programme since 2009. She also guest lectures on a number of other post graduate/masters programmes in mediation and conflict resolution.
Mary specialises in coaching and mentoring for leaders and managers around difficult conversations in the workplace. She has designed a structured 8-step approach ‘POISE NOW’ to teach and coach leaders and managers to navigate ‘difficult conversations’ with greater clarity and confidence.
Mary is certified in the internationally renowned and innovative CINERGY™ Conflict Management Coaching Model. She is also a member of the international team of Approved CINERGY™ trainers and has delivered the signature 4-day Conflict Management Coaching Programme both in Ireland and abroad.
Mary is also certified to administer the Conflict Dynamics Profile (Eckerd College, Florida), an assessment instrument dealing with conflict behaviours in the workplace which provides a powerful way to improve self-awareness of what triggers conflict in individuals as well as how they respond to conflict.
Mary is a Director of the Mediators’ Institute of Ireland and of the Accreditation Policy Committee. Mary holds an Honours Degree in Education, a Master’s Degree with Distinction in Social Science and has attended a wide variety of specialised trainings in the field of conflict resolution.
Who is this course for?
Participants can range from Line Managers, Senior Managers, HR Managers, School Principals to Solicitors, Coaches, Counsellors, Social Workers or indeed anyone who wants to develop their skills in the dynamics and skills of conflict resolution.
What is the cancellation policy?
50% of course fees payable for any cancellation received on or after Friday December 20th, 2019
100% of course fees payable for any cancellations received on or after Friday 13th January 2020
Companies and individuals may substitute participants at any time prior to the start of the course without additional payment.
Will I be able to practice as a Mediator when I’ve completed this course?
After the successful completion of this course you can register with the Mediators Institute Ireland (MII) and apply for a practising certificate and be approved to mediate, within your competency level, by the MII.
You will also have to sign up to the MII Code of Ethics and Practice and hold professional indemnity insurance.
Do I have to attend all of the training days?
Yes, because the programme is so intensive and the in-classroom time is so short, in order to achieve your qualifications, you must attend all 6 days of the training.
Can I see an overview of the syllabus?
During this programme, you will explore and learn about mediation from three different aspects:
- Build great rapport so people open up and share their deeper fears and misgivings
- De-escalate and diffuse strong emotions in a supportive and compassionate way
- Radiate true warmth and non-judgement to dissolve defensiveness and mistrust
- Know by heart the fundamental principles of mediation – voluntariness, confidentiality, self-determination – and how to explain these in an accessible and client-friendly way
- Learn the intentions and tasks of each stage in the mediation process and how to keep the parties on track
- Juggle firmness and flexibility in applying the process of mediation
- Develop deep insight into the dynamics of conflict and why differences of opinion can morph into entrenched disputes
- Differentiate between positions, interests and needs so you can ask useful and effective questions
- Learn the art of powerful and probing questions to help unearth what’s really at stake for people
Is there any out-of-class written work or ‘homework’?
Yes. We want to give you great value for your time and money!
Prior to course commencement, you will receive access to an e-Learning Module that will take 4-5 hours to complete. You need to complete this before Day 1 of the in-classroom training day.
During the course you will have further tasks/e-Learning modules (4-5 hours) to complete.
You will also complete a Written Assignment which consists of reflections from your learning journal as well as critique and reflections on your role play experience and what you have learned about conflict resolution and mediation.
How does the assessment process work?
The assessment consists of you (acting as a Mediator) in a role play where 2 of your class colleagues play the disputants, for one hour. You will be assessed by an External MII Approved Assessor, Niamh Cunningham. Your role play will be videoed and you will receive a copy of the video so you can do a written reflection afterwards and forward to the Assessor. This will also form part of your assessment.