Could Mediation Training Help You In Your Career?

There is no underestimating how fundamental people management is in the day-to-day life of any business. However, navigating the delicate and fragile dynamics of relational conflict can feel a bit like stepping out onto a minefield if you don’t have the right skills and tools at the ready!

This mediation course provides the intensive training business professionals need to navigate complex work politics, master tricky conversations, foster productive interpersonal relationships and climb the career ladder.

Ready to take the next step in your career?

Organisations of all kinds depend on people working harmoniously with each other, but this is easier said than done! Conflict resolution is the secret ingredient to success for anyone aspiring to a leadership position. By taking an accredited mediation course you will learn how to resolve conflict with ease and confidence while also gaining an invaluable qualification to add to your CV.

Who will be training you? Meet Mary Rafferty

Mary has been a practicing mediator since 2006 and is an Advanced Member of the Mediators’ Institute of Ireland (MII). She is also Lead Trainer on an MII Approved Accredited Mediation Programme to Certified Level and guest lectures on a number of post graduate/masters programmes in mediation and conflict resolution.

“For me, mediation at its core is about curiosity and connection. What I’ve seen is that mediation is much more than turning up and doing ‘rapport’ or ‘trying to make the parties compromise and be ‘reasonable’”. It’s certainly never about covertly leading them to some solution that I’ve dreamed up.”

Read more about Mary’s experience in our FAQs below.

Book a call!

Find out if this Certified Mediation Training programme is for you. Book a FREE phone consultation with Mary Rafferty.

Simply leave your details and we’ll organise your 15-minute consultation with Mary.

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Dates

Training: 26th & 27th September, 17th & 18th October (Thursdays/Fridays), and 12th & 13th November (Tuesday/Wednesday) 2019

Assessment: 19th* OR 20th* November 2019 (Tuesday/Wednesday) *You only need to attend one of those dates

Location

Glen Royal Hotel, Maynooth, Co Kildare

Fee

€1,850 (includes €250 MII Certified Level Assessment fee) if paid in full by Friday 23rd August 2019*

*30% part funding is available for Skillnet clients (limited places).

What you can expect

With mediation training you will learn how to diffuse negative conversations, get what you need out of work relationships and be in control of your workday every day. This course is designed to give you valuable one-on-one coaching, which is why there is a maximum of 8 participants to one trainer.

Here’s everything you need to know:

The course structure – 3 x 2-day modules, is spread over a 5/6-week period.

You’ll get hours of practical skills-based role play training where you get to hone your skills in a relaxed and fun learning environment.

You’ll receive individualised, ongoing feedback and mentoring from a professional mediator.

You will learn tried and tested techniques for people management.

You’ll have access to a bank of resource materials to give you in-depth background knowledge on mediation and its application.

You’ll have a day of videoed role-play assessment.

You will be assessed by an External MII Approved Assessor, Niamh Cunningham.

On completion, you will gain a professional qualification in mediation, accredited by the Mediators’ Institute of Ireland.

Business, career and placement concept - satisfied caucasian man

Feedback from previous participants

“The course had great content and once we covered an element of the process, it was reinforced using role plays that were as close to reality as you can get without being in an actual situation. Mary is an excellent trainer who was very patient and encouraging and kept things moving along at just the right pace. I learned a lot of things that I will use, not just in mediation, but in everyday life and I would highly recommend both the course and the trainer Mary Rafferty.”

Pat SmythTransformation Program Manager - eir

“This was excellent professional training, challenging and stimulating. Mary is a fantastic trainer and she got through a huge amount of work smoothly and very professionally. Great experience, excellent facilitator, very approachable and grounded approach.”

Paula LonerganProfessional Development Director

“After 35 years, I thought I’d got all the courses; this one has had a huge impact on me. As a Senior Business Partner in HR after being a line manager for 35 years, my inherited tendency was to “solutionise”. This course with Mary Rafferty showed us how to get to get to heart of problems by using the mediation process. Others have noticed and so have I – subtle but necessary changes. I would recommend this programme to any manager – in the line or not. It will arm you with tools where staff will see your targets as theirs and it will extend the range of your success.”

Ray AherneSenior Business Partner, Human Resources ESB Networks

“Excellent course, I’ve genuinely learned so much and I can use the principles I’ve learned in other circumstances too, especially the art of using open and searching questions. In meetings now I have a much more effective way of gathering relevant information. Mary has a wonderful ability to teach and deliver information.”

Nigel CarsonCornerstone Mediation and Facilitation

“The patience displayed and encouragement continually offered throughout was most welcome as was clearly the course content so well delivered. It will be of huge value to me in my legal work. Many thanks again – a really informative, beneficial and interesting 6 days.”

Gerry LambeSolicitor

“Mediation is a key skill required within the HR function and for me it was about learning the key skills required, understanding the Legislation and procedures involved as a practising Mediator as a member of the MII. I loved every minute of the course with Mary, it was delivered in a practical and very interactive way, with a lot of roleplay scenarios, which became easier as I practiced the skills of Mediation. I would highly recommend this course.”

Catherine O’RourkeHuman Resources Manager - Castleknock Hotel

Book a call!

Find out if this Certified Mediation Training programme is for you. Book a FREE phone consultation with Mary Rafferty.

Simply leave your details and we’ll organise your 15-minute consultation with Mary.

Full Name*
First Last
Telephone*
Email*
Email
This field is for validation purposes and should be left unchanged.

Build alliances, diffuse conflict, and help teams find their path to success

Frequently Asked Questions – FAQs

Who is Mary Rafferty?

Mary developed and has been Lead Trainer on this MII Approved Certified Level Mediation programme since 2009. She also guest lectures on a number of other post graduate/masters programmes in mediation and conflict resolution.

Mary specialises in coaching and mentoring for leaders and managers around difficult conversations in the workplace. She has designed a structured 8-step approach ‘POISE NOW’ to teach and coach leaders and managers to navigate ‘difficult conversations’ with greater clarity and confidence.

Mary is certified in the internationally renowned and innovative CINERGY™ Conflict Management Coaching Model. She is also a member of the international team of Approved CINERGY™ trainers and has delivered the signature 4-day Conflict Management Coaching Programme both in Ireland and abroad.

Mary is also certified to administer the Conflict Dynamics Profile (Eckerd College, Florida), an assessment instrument dealing with conflict behaviours in the workplace which provides a powerful way to improve self-awareness of what triggers conflict in individuals as well as how they respond to conflict.

Mary is a Director of the Mediators’ Institute of Ireland and of the Accreditation Policy Committee. Mary holds an Honours Degree in Education, a Master’s Degree with Distinction in Social Science and has attended a wide variety of specialised trainings in the field of conflict resolution.

Who is this course for?

Participants can range from Line Managers, Senior Managers, HR Managers, School Principals to Solicitors, Coaches, Counsellors, Social Workers or indeed anyone who wants to develop their skills in the dynamics and skills of conflict resolution.

What is the cancellation policy?

Full workshop fee will be payable for any cancellations received on or after Friday 23rd August, 2019. 50% of workshop fee will be refunded for cancellations received on or after Friday 16th August, 2019. Companies and individuals may substitute participants at any time prior to the start of the course without additional payment.

Will I be able to practice as a Mediator when I’ve completed this course?

If that is something which is of interest to you, after the successful completion of this course you can register with the Mediators Institute Ireland (MII) and apply for a practicing certificate and be approved to mediate, within your competency level, by the MII.

You will also have to sign up to the MII Code of Ethics and Practice and hold professional indemnity insurance.

Do I have to attend all of the training days?

Yes, because the programme is so intensive and the in-classroom time is so short, in order to achieve your qualifications, you must attend all 6 days of the training.

Can I see an overview of the syllabus?

During this programme, you will explore and learn about mediation from three different aspects:

The People:

Build great rapport so people open up and share their deeper fears and misgivings
De-escalate and diffuse strong emotions in a supportive and compassionate way
Radiate true warmth and non-judgement to dissolve defensiveness and mistrust

The Process:

Know by heart the fundamental principles of mediation – voluntariness, confidentiality, self-determination – and how to explain these in an accessible and client-friendly way
Learn the intentions and tasks of each stage in the mediation process and how to keep the parties on track
Juggle firmness and flexibility in applying the process of mediation

The Problem:

Develop deep insight into the dynamics of conflict and why differences of opinion can morph into entrenched disputes
Differentiate between positions, interests and needs so you can ask useful and effective questions
Learn the art of powerful and probing questions to help unearth what’s really at stake for people

Is there any out-of-class written work or ‘homework’?

Yes. We want to give you great value for your time and money!

Prior to course commencement, you will receive access to an e-Learning Module that will take 4-5 hours to complete. You need to complete this before Day 1 of the in-classroom training day.

During the course you will have further tasks/e-Learning modules (4-5 hours) to complete.

You will also complete a Written Assignment which consists of reflections from your learning journal as well as critique and reflections on your role play experience and what you have learned about conflict resolution and mediation.

How does the assessment process work?

The assessment consists of you (acting as a Mediator) in a role play where 2 of your class colleagues play the disputants, for one hour. You will be assessed by an External MII Approved Assessor, Niamh Cunningham. Your role play will be videoed and you will receive a copy of the video so you can do a written reflection afterwards and forward to the Assessor. This will also form part of your assessment.

Book a call!

Find out if this Certified Mediation Training programme is for you. Book a FREE phone consultation with Mary Rafferty.

Simply leave your details and we’ll organise your 15-minute consultation with Mary.

Full Name*
First Last
Telephone*
Email*
Email
This field is for validation purposes and should be left unchanged.