Managing people in a collaborative, open, transparent yet accountable way

Framing What You Need To Say In A Difficult Conversation Mary Rafferty Consensus Mediation

Framing What You Need To Say In A ‘Difficult Conversation’ – Free Template

https://www.youtube.com/watch?v=zMQ4AsWC4Cw&feature=youtu.be Download…
Persisting Behaviour despite Feedback Mary Rafferty Consensus Mediation

What If Someone Persists In A Behaviour Despite Your Feedback?

You've asked them once, you've asked them a second time and yet…
Chinese Whispers in Difficult Conversations Mary Rafferty Consensus Mediation

Don’t Play Chinese Whispers In Difficult Conversations!

“I know you think you understand what you thought I said but…
Trying to get your point across but they wont listen Mary Rafferty Consensus Mediation

Trying To Get Your Point Across But They Won’t Listen?

Ever feel you've hit a brick wall (or an iceberg!) when trying…
Informal Options to Resolve Conflict Complaints Mary Rafferty Consensus Mediation

Going Around In Circles In A Conversation? Circular Arguing And How To Break That Cycle

A common question in ‘Difficult Conversations for Managers’…
Frustrated trying to Deal with Difficult Conversations Mary Rafferty Consensus Mediation

Frustrated Trying To Deal With Difficult Behaviour? Try These 3 Simple Shifts

Frustrated trying to deal with difficult behaviour? Imagine…
The Secret Ingredient in Difficult Conversations Mary Rafferty Consensus Mediation

The Secret Ingredient For Success In Difficult Conversations

Does the thought of difficult conversations make your stomach…
Are you in Parent Child or Adult mode in at Work Mary Rafferty Consensus Mediation

Are You In ‘Parent’, ‘Child’ Or ‘Adult’ Mode (Or All 3!) At Work?

“But what if you needed to give her a telling off…” This…
All Conflict Leads Back to Ourselves Mary Rafferty Consensus Mediation

All Conflict Leads Us Back To Ourselves

Many years ago I worked quite closely with another colleague.…
Bringing out the best in People Mary Rafferty Consensus Mediation

Bringing Out The Best In People: A Social Cognitive Neuroscience Perspective (Part 1)

In a research experiment in 2001, two groups of people completed…
Accountability Conversations Mary Rafferty Consensus Mediation

How To Have Effective Accountability Conversations

Brian was hired 6 months ago as a new manager of a small team…
Making Feedback Work in Workplaces Mary Rafferty Consensus Mediation

Making Feedback Work – Being a Good Receiver Of Feedback

'Feedback' is one of the top three issues that can cause conflict…
Are you Walking on Eggshells Around Difficult Conversations Mary Rafferty Consensus Mediation

Managing ‘Difficult’ Behaviour – Are You Walking On Eggshells?

'All those ideas around conflict resolution are really great,…
Staying Fair and Impartial During Informal Mediation- Mary Rafferty Consensus Mediation

Mediating Workplace Conflict – Staying Fair And Impartial

A question I am frequently asked in training people in mediation…
Transforming Negative Feedback Mary Rafferty Consensus Mediation

How To Transform Negative Feedback

A common challenge for managers is how to deal with employee…
Disagreement on Goals Mary Rafferty Consensus Mediation

How To Handle Disagreement On Goals During A Performance Review

You probably have recently completed a performance review with…
The Indian Talking Stick in Difficult Conversations Mary Rafferty Consensus Mediation

Resolve Difficult Conversation With The Indian Talking Stick

One of the tools use to help people effectively negotiate a…
How to Manage High Conflict People Mary Rafferty Consensus Mediation

How To Manage High Conflict People

Last month, I wrote about dealing with what is termed 'high…
Five Ways to Improve Every Day Communication Mary Rafferty Consensus Mediation

Five Ways To Improve Every Communication

One of the key principles of conflict resolution theory that…
Internal mediation programme Mary Rafferty Consensus Mediation

Setting Up An Internal Mediation Programme

A previous post focused on how organisations can make the benefits…
Making Mediation More Available in Your Organisation Mary Rafferty Consensus Mediation

Making Mediation More Available In Your Organisation

  There are numerous statistics on the high costs of…
Time in Difficult Conversations Mary Rafferty Consensus Mediation

Facing A ‘Difficult’ Conflict Conversation? Be Sure You Give It The Time!

Not investing enough time into a 'difficult conversation' can…
Informal Options to Resolve Conflict Complaints Mary Rafferty Consensus Mediation

Informal Options To Resolve Workplace Conflicts and Complaints

A previous post highlighted how easily workplace conflicts can…