Managing people in a collaborative, open, transparent yet accountable way

Framing What You Need To Say In A 'Difficult Conversation' - Free Template

Download Word Doc version of 'Framing Your Key Messages' Download…

What If Someone Persists In A Behaviour Despite Your Feedback?

You've asked them once, you've asked them a second time and yet…

Don't Play Chinese Whispers In Difficult Conversations!

“I know you think you understand what you thought I said but…

Trying To Get Your Point Across But They Won't Listen?

Ever feel you've hit a brick wall (or an iceberg!) when…

Going Around In Circles In A Conversation? Circular Arguing And How To Break That Cycle

A common question in ‘Difficult Conversations for Managers’…

Frustrated Trying To Deal With Difficult Behaviour? Try These 3 Simple Shifts

Frustrated trying to deal with difficult behaviour? Imagine…

The Secret Ingredient For Success In Difficult Conversations

Does the thought of difficult conversations make your stomach…

Are You In ‘Parent’, ‘Child’ Or ‘Adult’ Mode (Or All 3!) At Work?

“But what if you needed to give her a telling off…” This…

All Conflict Leads Us Back To Ourselves

All Conflict Leads Us Back To Ourselves. Many years ago I worked…

Bringing Out The Best In People: A Social Cognitive Neuroscience Perspective (Part 1)

In a research experiment in 2001, two groups of people completed…