Managing people in a collaborative, open, transparent yet accountable way
You’ve asked them once, you’ve asked them a second time and yet the behaviour still keeps happening. How to address behaviour that persists despite your feedback about it. Transcript Hi Mary Rafferty here Today I want to talk to you about a question that came up yesterday in a seminar I was delivering to a…
“I know you think you understand what you thought I said but I’m not sure you realize that what you heard is not what I meant” (Alan Greenspan, American Economist) It’s so easy to mishear and misunderstand what others are saying to us and vice verse, particularly when tensions are starting to rise. Here’s a simple…
Ever feel you’ve hit a brick wall (or an iceberg!) when trying to get your point across to someone? No matter what you say they just won’t listen. Here’s another way to think about how to handle this situation: Video Transcript Mary Rafferty here, in today’s video I want to share an analogy that can…
A common question in ‘Difficult Conversations for Managers’ workshops is what to do when it feels like you are in one of those fruitless dialogues, repeating the same thing without achieving anything. The other person isn’t listening or taking on board what you need them to hear or understand. A recent example was where a…
Frustrated trying to deal with difficult behaviour? Imagine you had a magic weather wand. A simple wave and you would have glorious sunshine, a gentle breeze with a cloudless blue sky above. With your magic wand you would lighten people’s moods, you’d lift people’s energy and motivation. In one swoosh, you could banish the grey…
Does the thought of difficult conversations make your stomach churn? Here’s the most important ingredient to make it work. In a recent holiday in Italy I went on a ‘Try a Dive’ lesson. The dive centre was at a sandy beach next to a clear blue lagoon. The water looked so inviting and delicious. But…
“But what if you needed to give her a telling off…” This was the comment of a participant in a recent ‘Difficult Conversations’ training session with a group of managers. The discussion was around the room layout and whether the manager should sit behind a desk or not, when giving negative feedback to an employee.…
All Conflict Leads Us Back To Ourselves. Many years ago I worked quite closely with another colleague. Overall, we had a pretty good working relationship, but some disagreements also as to how things should be done and what the best course of action was to take. I remember clearly at times finding those disagreements quite difficult:…
In a research experiment in 2001, two groups of people completed a paper maze that featured a mouse in the middle trying to reach a picture on the outside. One group had a picture of cheese on the outside, the other a predator – an owl. After completing the maze both groups were given creativity…
Effective Accountability Conversations. Brian was hired 6 months ago as a new Manager of a small team of 7 staff in a branch of a country-wide service organisation. He’s committed and enthusiastic and has big plans to improve service delivery and productivity. Alice has worked there for 15 years and Brian is finding her less…
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