Transforming Negative Feedback
Managing ‘Difficult’ Behaviour – Are You Walking on Eggshells?
Bringing Out the Best in People: A Social Cognitive Neuroscience Perspective Part 1 & Part 2
Leaders – Build Your Conflict Competency! Breakdown of Key Skills and Competencies for Optimal Leadership and Management
Change how you think about a conflict or difficult situation
Conversation gets a bit rocky? Switch to a ‘meta’-conversation
Constructive Conflict: Are You an ‘I’ Statement or a ‘You’ Statement Person?
Guide to Participating in Mediation – Detailed overview of the process of mediation, how it works and how to ensure you participate effectively
Preparing for Mediation – Worthwhile reading before attending a pre-mediation meeting, lots of food for thought plus some questions to keep you focused for the initial meeting with the Mediator.
How Ready Are You to Participate in Mediation? A short questionnaire to help you assess your level of readiness to engage in a mediation process.
Mediating Workplace Conflict – How to Stay Fair and Impartial
Empowering People to Resolve Bullying Issues
Making Mediation More Available in Your Organisation & Setting Up an Internal Mediation Programme
Informal Options to Resolve Complaints
Anti-Bullying Policies – Fit For Purpose?
Conflict Management Coaching – A Unique Intervention to Transform Conflict– First published in Mediation Digest, October, 2011
Workplace Conflict – a Hidden Expense(First published in Business First Magazine, Northern Ireland Chamber of Commerce – Vol 3, Issue 2)
You can reach us by phone or email
+00 (353) 71 9651966
+00 (353) 86 8252423
MII Accredited: 6-Day Programme
Jan-March 2020: Maynooth