Dealing with Workplace Bullying and Harassment Issues

Relationships that Endlessly Frustrate: Can the Dynamic Be Changed?

“We don’t see things as they are, we see them as we are.” ~ Anaïs Nin The above quote neatly captures the psychological phenomenon, that while there is a factual and concrete reality out there, none of us have a truly objective view. There can be many different perceptions of the same situation. As an…

How Conflict Competent Are Staff in Your Organisation?

When I ask people in training courses and workshops to cite some images or associations they have with the concept of ‘conflict’, I usually get a whole list of negatives (angry, war, hate, stress…) and very few positives. ‘I don’t like conflict’ is a common refrain, so I do my best to avoid it’. Yet…

Managing ‘Difficult’ Behaviour – Are You Walking on Eggshells?

‘All those ideas around conflict resolution are really great Mary, but what about ‘difficult behaviour’ – someone who just won’t sit down and talk things through in a reasonable way…how are you supposed to deal with them?’ This was the comment of a client in a recent team conflict case. She described herself as constantly…

Bullying and Harassment – Informal Support from Contact Persons

Bullying and harassment in the workplace continue to be one of the most challenging forms of interpersonal difficulties that arise in the workplace. As part of an organisation’s bullying prevention policy, the Health and Safety Authority Code of Practice (2007) in Ireland recommends that employers should name a ‘Contact Person’, whose role is to ‘listen…

Constructive Conflict: Are You an ‘I’ Statement or a ‘You’ Statement Person?

To what extent do you engage in constructive conflict? Think about the last time you got annoyed or frustrated with someone… What are the odds that silently or perhaps even aloud, your response was to along the lines of ‘You are unreliable’ or ‘You shouldn’t do x’ . So often when we are annoyed or…

Tips to Manage High Conflict People

Last month I wrote about dealing with what is termed ‘high conflict’ behaviours and outlined some of the theory that might underpin such behaviour. So here are some concrete approaches to managing such situations. 1. Don’t take the ‘bait: The number one ‘rule’ as it were in dealing with someone who is being perhaps rude,…

Support Contact Persons

St Angela’s College of Education, Sligo launched their Dignity and Respect Policy today and at a small ceremony in the beautiful venue which overlooks Lough Gill, I presented Certificates to the Support Contact Persons whom I had trained in April. As part of an anti- bullying and harassment policy, Support Contact Persons can play a…