
Problem-Solving Conversations – Drop the Advice and Help People Think for Themselves
Facilitating people to come up with their own solutions rather…

Managing a Crisis? 3 First Aid Tips for ‘Difficult Conversations’
Even when your organisation is in crisis mode you still need…

Difficulties In Working Relationships: Understand And Reverse The Negative Cycle
When we find ourselves becoming increasingly annoyed, upset…

Relationships That Endlessly Frustrate: Can The Dynamic Be Changed?
“We don't see things as they are, we see them as we are.”…

Are Your Anti-Bullying Policies Fit For Purpose?
Almost two years ago, Maria, a member of a team of ten, was finding…

How Conflict Competent Are Staff In Your Organisation?
When I ask people in training courses and workshops to cite some…

Empowering People To Resolve Bullying Issues
In recent times there is increased emphasis on resolving workplace…

Managing ‘Difficult’ Behaviour – Are You Walking On Eggshells?
'All those ideas around conflict resolution are really great,…

Bullying And Harassment – Informal Support From Contact Persons
Bullying and harassment in the workplace continue to be one of…

Constructive Conflict: Are You An ‘I’ Statement Or A ‘You’ Statement Person?
To what extent do you engage in constructive conflict?
Think…

How To Manage High Conflict People
Last month, I wrote about dealing with what is termed 'high…

Do You Know A High Conflict Person?
One of the challenges I came up against early on in my mediation…

‘Using A Sledgehammer To Crack A Nut’ – Anti-bullying Policies In The Workplace
How useful are Anti-bullying policies?
We are currently getting…