Let’s be honest …
Are there staff you manage who really frustrate you?
Do conversations with them seem to just go around in circles?
Are you (and others) walking on eggshells around them?
As a manager, there are certain situations and conversations that you dislike and prefer to avoid.
You see only two options – go in heavy and push your agenda or water down your message and try and keep things smoothed over.
This online programme aims to build the key skills, knowledge and attitudes for dealing with potentially contentious discussions in a collaborative and supportive manner.
You will learn how to turn these interactions into constructive and effective learning conversations that encourage accountability, motivation and high performance.
“Mary’s programme on ‘Difficult Conversations’ was excellently delivered and challenged the participants to address the real issues for them. Mary is a true professional and skilled coach in this area.”
The entire programme was very practical and conducted in an encouraging and supportive atmosphere. If you wish to enhance your skills as a leader, particularly in helping people to understand each other and work together, then this is certainly an excellent programme to undertake.
I found the course really beneficial in framing learning conversations and it has allowed me to act on situations within the workplace where previously I may have decided to put on the long finger. The course has allowed me also to present change situations to colleagues in a positive light so we can all reap the rewards. I loved the blended approach also and thought it had the correct balance between online learning and the facilitator-led webinars.
I would recommend this training for those in any kind of management of other people because it makes life easier for everyone, helps us all achieve more, is purposeful and kind to everyone and allows for all points of view to be explored whilst achieving the ultimate goal in a non confrontational yet effective and refreshing way
I’ve met many exasperated managers over the past ten years of mediating, coaching, 
training and teaching. That is why I designed this unique programme.
The programme consists of 4 x live 90 minute workshops which will take place weekly.
You will also have access to our online learning platform with additional resources: videos, handouts and a course workbook that you can download and use to support your learning.
You will learn about the dynamics of conflict so you understand why and how interactions and relationships go off track.
You will learn how to apply our POISE NOW™ model, an 8-step action plan for transforming ‘difficult’ conversations.
You will have an opportunity to discuss and practice in small group role play simulations.
You will also have opportunity to talk through how best to manage a live situation that you need to confront in a safe and supportive small group environment.
Mary’s POISE NOW model is a practical, logical framework which has helped me prepare mentally and emotionally for challenging conversations. I have used this model for myself and as a coach, I have shared the ideas with my coachees. I love Mary’s teaching style – she is steady, non-judgemental and very encouraging – just what you need to help you achieve a win-win with your ‘difficult’ conversations and with your learning experience. I recommend this training – for personal or professional use!
Excellent training, one of the best in a long time for me. It was so practical and great opportunity to work through the POISE NOW- 8 steps for Winning Conversations.
Mary’s programme is focussed and effective. It gave me a framework for preparing for difficult conversations, and that is always helpful. The programme has a solid theoretical base which provides helpful principles for understanding human behaviour. It was six hours well invested, no problem recommending it to others.
DATES TBC
Access to our online learning platform with videos, handouts, exercises and course handbook
What was best was that there was a very clear, systematic and memorable path that can be used as a tool for so many situations. It focuses your mind on getting the most out of the conversation.
I would recommend this training to any manager, supervisor, trainer or HR professional looking for simple but effective tool to deal with conflict or difficult conversations with their team members.
The scenarios were very realistic and ones that related directly to my role.
The content was clear and kept your attention for the entire duration. It was a small group so felt much more personal than some other courses I have been on, you get more attention from Mary than other course leaders.
I would recommend this course to all mangers and leaders, no matter what experience they have. I promise you will find it useful and use the skills you learn.
Live webinar dates and times:TBC
What equipment do I need to join this course?
You will need access to a broadband connection as well as a device e.g. laptop or smartphone which has audio (and preferably video also) for the live webinars. We will send you details on how to access the webinars via zoom in advance once you have joined the course.
What if I miss some of the live webinars?
All the webinars will be recorded and you will receive access to the recordings after each session.
However, we would encourage you to attend as many of the live webinars as you can.
In our experience, live attendance means you are more engaged and committed to achieving your goals.
You will also have the opportunity to ask questions and get feedback on your own specific challenges around ‘difficult’ conversations in the live webinars.
